Consumers want to start the car-buying process online and finish it at the dealership. F&I Express brings the F&I experience rating, contracting & dynamic content services both online and in-store. With the largest aftermarket provider network in the industry, our expertise has grown to include specialized solutions such as Express Recoveries, which streamlines the aftermarket cancellation process for product auto loans.
Nearly 1 in 4 buyers are not already aware of F&I products prior to going to the dealership. Purchase of F&I products is much higher among consumers who have been exposed to the products before going to the dealership. F&I Express helps offer educational F&I resources online and in-store, providing opportunities for consumers to learn more about F&I on their own during the sales process (e.g., on an iPad while waiting for preparation of paperwork).GET THE STUDY
SOURCES: 1) 2018 Cox Automotive Car Buyer Journey; 2) 2018 Cox Automotive Future of Digital Retailing Study