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Even when traffic returns to our roads, consumer behavior and dealership operations may be fundamentally changed. No longer an option, consumers expect dealerships to offer a car-buying and ownership experience that relies primarily on digital tools.
More people are shopping for cars right now than this time last year and getting more comfortable with new ways of doing so from a distance.
Only Cox Automotive offers the individual solutions to give you the best options to make the end-to-end experiences you are looking to create while continuing to create the most impactful product interactions. Together, we can help you adapt with solutions, best practices and new ways of working that will drive engagement and help ensure your resiliency.
Provide a full-service, personalized experience virtually through your website.
Dealer.com delivers a frictionless experience that creates long-term customers.
Let consumers start the deal online from anywhere. Use live video to guide them through the process as if they are sitting in your store.
Background photos, overlays, 360 displays, videos and authentic vehicle descriptions
drive engagement.
HomeNet’s merchandising platform helps maximize vehicle visibility and engagement.
Trade-In Advisor gives consumers a Kelley Blue Book Trade-In Range, while Instant Cash Offer provides get a redeemable cash offer – all from the comfort and safety of their home. Accelerated Title helps you gain the title quickly to move the vehicle faster, reducing inventory holding costs – whether you plan to sell the car at auction or remarket on your lot. With 70% faster vehicle title payoff and release processing speed, streamline your back-office process and view the title prior to release, avoiding bottlenecks in deal finalization and your flow of cash.
Digitally power your workflow and save time working the finance process with access to the Dealertrack lender network. Get funded as fast as same day with Dealertrack’s Digital Contracting. Have consumers review and eSign from anywhere with Dealertrack’s assisted Remote Signing. Rethink your back-office with titling for a new today. Adopt an electronic solution enabling real-time registration and title processing, and simplified cross border deals with Dealertrack Registration and Title solutions resulting in a more efficient, consumer friendly deal completion process.
Minimize face-to-face interaction by using tools on VinSolutions, Dealer.com, Autotrader and KBB. Allow customers to submit and sign contracts, where permitted, with Remote Signing on Dealertrack Unifi.
Safely drop off a sanitized vehicle to the consumer at the location of their choice. Manage logistics with Clutch Technologies software. PureProtect by RideKleen offers a cleaning solution that disinfects as it cleans, killing up to 99.9% of bacteria and viruses on both hard and soft surfaces.
Deliver sanitized vehicles directly to customers at the location of their choice. Pick up their trade-ins, then remarket or wholesale them.
Promote your virtual features on your Autotrader listings so shoppers know you offer a virtual shopping and buying experience.
Offer consumers easier and more flexible mobility options. Clutch lets you capitalize on the shift from ownership to access while creating valuable consumer connections.
Meet the demands of today’s customers with new, intelligent tech solutions that minimize wasted time and provide a positive end-to-end service experience. Cox Automotive understands – and caters to – these consumer preferences with solutions that help simplify the service process, from demand generation, scheduling, in-service communications and transacting to vehicle delivery.
Attract customers while filling shop capacity by delivering targeted, professional marketing communications to consumers. Visualize unsold inventory in real time.
Grow retention and ROs with the Xtime multipoint inspection process integrated with customer approvals. You’ll be able to chat internally and check parts inventory. Plus, your customers will be able to see service status updates, pictures and videos from their mobile device through the Service Tracker feature.
Online payment gives customers the confidence to do business safely while boosting your payment
efficiencies. Xtime’s Online Payment lets customers complete transactions entirely from their own phone, computer or tablet.
Service Pickup & Delivery by Clutch Technologies provides a first-class concierge pickup and delivery experience – with the option of a loaner to be dropped off when pick up happens.
Give customers peace of mind by disinfecting your vehicles. PureProtect by RideKleen includes a cleaning solution that disinfects as it cleans, killing up to 99.9% of bacteria and viruses on both hard and soft surfaces.
Communicate your safety practices throughout the lifecycle, increase revenue, and recapture declined services and lost souls with Xtime Invite. Attract business customers and get results.
Use KBB Featured Auto Repair Center so service-ready consumers can schedule their next service appointment or be alerted to repairs that need to be done. Drive consumer confidence in getting a fair repair price with KBB Fair Repair Range. Communicate on Autotrader’s Dealer Home Services your pickup and delivery maintenance services.
Manage your remarketing business smarter, faster and more profitably — to free up more time and resources for your retail customers. Manheim offers a seamless buying and selling experience, with digital solutions and end-to-end services so you can stay focused on your dealership and your bottom line.
Maximize profits on every car on your lot with real-time data and flexible control for selling at every stage of your aging inventory. Manage inventory and sale performance with seller solutions like the Manheim Selling Center. Use vAuto’s Live Market View to get the most comprehensive and up-to-the-minute views of used and new car values to stock, price and appraise more accurately and profitably.
Streamline your wholesale process so you can spend more time with retail customers. Buying and selling, inspections, recon services, logistics, floor planning and more are all integrated into digital solutions at Manheim.com.
Buying and Selling / Inspections / Recon /
Floor Planning / Logistics
Source more of the right inventory by expanding your reach, increasing your channel options and getting better search results. Search across the Manheim Marketplace. You can also use Stockwave’s live market data and simulcast to help find and buy the vehicles you need.
Valuate and market your trades to wholesale buyers within minutes of receiving a car.
Self-list cars or request a Concierge team member to list your vehicles with Manheim Express. Use Dealertrack Accelerated Title to help you gain the title faster so you can reduce inventory holding costs and remarket the vehicle faster.
Order inventory to be delivered to your lot already
repaired, sanitized and ready to sell so your service bays stay open for retail-paying customers. Manheim offers full-service, retail conditioning and new RideKleen PureProtect sanitization to make it easy. Eliminate inefficiencies and streamline your reconditioning process using iRecon.
Successful auto retailing for lending institutions is the balance of streamlining operations for efficiency and delivering high levels of service, all while ensuring compliance with state and federal laws. Cox Automotive provides efficient and compliant solutions for auto lenders throughout the lifecycle of the loan: from digital retailing to application processing and digital contracting for loan originations, through to loan servicing, contract recoveries and overall title management.
Pulling from 2.9 trillion data points, Kelley Blue Book Valuations delivers a comprehensive set of data to help lenders reliably determine their entire portfolio’s value, monitor risk, and ensure loan originations align with current vehicle values, asset by asset. Manheim Market Report (MMR) provides the most accurate wholesale valuations based on vehicle year, make, model and style, among other criteria. Historical MMR and forecast MRR valuations allow lenders’ risk and remarketing departments a deeper view of the historical and future wholesale values of their portfolio.
Maximize auto loan opportunities by creating your customized inner circle of dealers from our network of 22,000+ franchise and independent dealerships. Dealertrack enables banks, credit unions, captive financers and independent finance companies the real-time ability to securely receive and decision credit applications online from their dealer partners. Through Bookout for Lenders, a simple click provides accurate retail, loan and trade vehicle valuations from your preferred authoritative source (Kelley Blue Book, NADA or Blackbook).
Digital shopping is here. Consumers expect it, dealers are delivering it – and lenders can, too. Turn today’s car shoppers from casual browsers to contract-ready buyers for your dealer partners – and drive your loan origination business at the same time. Lenders choose between turnkey or API-driven solutions to allow consumers to browse inventory, select a car, calculate payments, and apply for the loan.
Roughly 25% of aftermarket contracts are cancelled before loan terms end1, and 46 states mandate lenders to provide timely and accurate refunds to consumers2. Express Recoveries by F&I Express offers a verification solution to ensure that the aftermarket contracts you fund are in effect – and can help streamline the recovery process when those contracts terminate early.
1Wise F&I data
22019 Cox Automotive Internal Gov’t Affairs Data
Supporting dealers and consumers with touchless sale and delivery, Dealertrack Digital Contracting with Remote Signing helps keep car sales moving. Flagging errors and missed signatures before dealer submission ensures contract integrity, reducing a critical cause of re-contracting and speeding funding to as fast as the same day. Lenders can confidently securitize loans and pool assets with authoritative versions of contracts stored in a secured, certified eVault that is legally recognized across all 50 states.
Managing more than half of all titles in the U.S., Dealertrack provides comprehensive title management services for both paper and electronic titles. Industry-exclusive Accelerated Title bridges both F&I and title management workflows, so lenders can streamline payoff and title release for trade-ins and vehicles destined for the salvage auction.
