FAQ
GENERAL QUESTIONS
WHO SHOULD ATTEND COX AUTOMOTIVE EXPERIENCE?
Cox Automotive Experience 2021 is a free, 10-day virtual event featuring solutions and insights from marketplace leaders that will define a new way forward for the automotive industry. The event is open to dealers, OEMs, lenders, and fleet operators with different roles including dealer principals, general managers, general sales managers, internet sales managers, BDC directors and managers, marketing professionals, fixed operations directors, and service managers. Each attendee will have the opportunity to customize an agenda based on their area of interest.
HOW MUCH DOES IT COST?
Cox Automotive Experience 2021 is 100% complimentary — all you have to do is register or book a product demo to have access to all of the sessions.
WHAT TOPICS WILL BE COVERED DURING THE EVENT?
The best minds in the industry share new insights on consumer behavior, dealership operations and the digital trends that will shape the future of the industry.
WHAT SESSIONS SHOULD I ATTEND?
The best minds in the industry share new insights on consumer behavior, dealership operations and the digital trends that will shape the future of the industry. Participants can filter Cox Automotive Experience content and agenda by Cox Automotive brands and solutions for a more tailored experience.
WHERE CAN I FIND THE EVENT AGENDA?
Visit the Agenda page https://www.coxautoinc.com/experience/agenda/ which is where all sessions will be streaming!
WHAT DO I NEED TO DO ON THE DAY OF THE EVENT?
You will receive an email reminder with a link to the event page. Click the link to the Agenda page and will be automatically logged in.
HOW DO I JOIN A SESSION ON THE EVENT SITE?
Click 'Login' if you have already registered previously or 'Register' if this is your first time. If you are not currently logged into the site but did register, select 'Agenda' on the top menu, then click the 'LOG IN' BUTTON at the top right corner of the list of sessions. You will be prompted for the email address that you originally registered for. Then check your email inbox for a confirmation link, click link and it will automatically log you in. Note: If you do not receive the email within 15 minutes, check your junk/spam filter. If you do not locate your email, please check with your IT support to confirm whether email security settings may be delaying delivery. After taking these steps, if you do not receive an email within 15 minutes, contact CoxAutoEvents2021@coxautoinc.com for assistance.
HOW DO I WATCH SESSIONS ON DEMAND?
Go to the Agenda Page, select a session you want to watch and click the 'Watch Broadcast' button under the session title. Note: You are required to ‘Login’ with the email address used to register for the event. Once you click ‘Login’ a new page will open asking for the email address used to register the event.
HOW DO I MOVE BETWEEN SESSIONS?
When a session ends, or if you decide to switch to a different breakout session, click the “Back” button to return to the agenda. You can then enter any other in progress or on-demand session by clicking the “Broadcast” button for that session on the agenda.
LOGIN QUESTIONS
HOW DO I JOIN A SESSION ON THE EVENT SITE?
Click 'Login' if you have already registered previously or 'Register' if this is your first time. If you are not currently logged into the site but did register, select 'Agenda' on the top menu, then click the 'LOG IN' BUTTON at the top right corner of the list of sessions. You will be prompted for the email address that you originally registered for. Then check your email inbox for a link to automatically log you in. Note: If you do not receive the email within 15 minutes, check your junk/spam filter. If you do not locate your email, please check with your IT support to confirm whether email security settings may be delaying delivery. After taking these steps, if you do not receive an email within 15 minutes, contact CoxAutoEvents2021@coxautoinc.com for assistance.
I'm trying to login with my email, but it says there's no event or email associated with the event - what's next?
Check your email inbox to find your original confirmation email, and double check it was sent to the email you're attempting to login with. We've found that the #1 problem with login is using the wrong email address. Make sure you check your spam or promotions folders to ensure it didn't get trapped there.
I swear that I registered with that email...
It's possible there was a spelling mistake made during registration. Please try to register again at https://www.coxautoinc.com/experience/register/. Then, within minutes you will receive a confirmation registration email coming from the Cox Automotive Events Team. Click the link to Agenda and will be automatically logged in. Note: If you do not receive the email within 15 minutes, check your junk/spam filter. If you do not locate your email, please check with your IT support to confirm whether email security settings may be delaying delivery. After taking these steps, if you do not receive an email within 15 minutes, contact CoxAutoEvents2021@coxautoinc.com for assistance.
I'm really stumped - any further ideas?
If you’re still having trouble, a live event support will be available between 9:00am – 4:00pm EST daily to assist with any technical difficulties you have. Use the TECH SUPPORT CHAT BOX, located at the bottom left hand corner. You can also email CoxAutoEvents2021@coxautoinc.com for further assistance.
TECHNICAL QUESTIONS
IS THERE A RECOMMENDED INTERNET BROWSER?
The live event will play automatically. You should be able to view the live event without installing any additional software or do anything special. Google Chrome and Firefox are the recommended browsers for the best viewing experience and we suggest you disable all pop up blockers and ad blockers, as they might interfere with the session broadcasting. Here are a few more specifics:
- Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
- MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
- iPhone 5S or later, running iOS 11 and up
- Android 4.0 or later, running Chrome
CAN MY COMPUTER HANDLE THE VIRTUAL EVENT?
Most up to date computers such as laptops and desktops are capable of running the virtual event for you. Use this Quick Technical Check to test the internal components of your computer to ensure you can access the sessions.
THE SOUND IS COMING OUT OF A DIFFERENT DEVICE. WHAT CAN I DO?
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.
CAN I LOG IN TO THE VIRTUAL EVENT WITH A SMART PHONE AND WHICH DEVICES WILL THE PLATFORM BE COMPATIBLE WITH?
The best experience will be provided on a laptop or desktop. You can use a mobile device; however, some functionalities may be limited because of the screen size. If you opt to use a mobile device, please ensure you are on strong Wi-Fi connection, as mobile phone networks are likely not going to have the required internet speed to handle video streaming.
WHAT IF I HAVE TECHNICAL ISSUES ON THE DAY AND CAN’T ACCESS THE EVENT?
First, we recommend checking the instructions listed in Bizzabo’s Attendee Troubleshooting Guide. If you’re still having trouble, a live event support will be available between 9:00am – 4:00pm EST daily to assist with any technical difficulties you have. Use the TECH SUPPORT CHAT BOX, located at the bottom left hand corner. You can also email CoxAutoEvents2021@coxautoinc.com for further assistance.
POST EVENT QUESTIONS
WILL SESSION RECORDINGS AND PRESENTATIONS BE AVAILABLE TO VIEW AFTER THE EVENT?
At the end of the event, you will be provided with information on how to access the post-event materials.
I DIDN’T REGISTER FOR THE LIVE EVENT, CAN I STILL ACCESS SESSIONS ON-DEMAND POST EVENT?
Yes, you can register for on-demand access. Simply register as if you are attending the event and a confirmation email will be sent to you. Then, you can sign on using the email address you used to register and access all of the sessions on-demand after the event has occurred.
HOW LONG WILL RECORDINGS BE AVAILABLE FOR?
Recordings will be available until March 1st, 2021.
WHO SHOULD I CONTACT IF I HAVE ADDITIONAL QUESTIONS REGARDING COX AUTOMOTIVE EXPERIENCE?
Please contact us via email at CoxAutoEvents2021@coxautoinc.com.
