icon-branding Events Icon Created with Sketch. Inventory Icon Created with Sketch. icon-mail-hovericon-mail Marketing Icon Created with Sketch. icon-operationsicon-phone-hovericon-phone Product Training Icon Created with Sketch. Sales Icon Created with Sketch. Service Icon Created with Sketch. icon-social-fb-hovericon-social-fbicon-social-google-hovericon-social-googleicon-social-linkedin-hovericon-social-linkedinicon-social-rss-hovericon-social-rss icon-social-twitter Created with Sketch. icon-social-twitter-hovericon-social-twittericon-social-youtube-hovericon-social-youtube

Dynamic learning to stay ahead in an evolving industry


From sharpening your expertise around effective retail operations to equipping you with tools for change-enablement, we’re committed to increasing your performance through state-of-the-art learning opportunities to help you thrive in an ever-changing industry.

Contact Us ›
  • Dealership leadership and managers
  • OEM dealer contact representatives
  • Allied-industry partners who support retail automotive operations
  • Instructor-led classroom training
  • Virtual online training
  • Consulting
  • Guest speakers
  • Performance group moderating
  • Content development and licensing
retail operations

Focus on driving operational excellence

Retailing is changing fast for many car dealers — and their bottom lines. Review your operating model, identify and unlock operational efficiencies, minimize turnover and discover new ways to operate in a digital, omnichannel environment.

Our Retail Operations program brings you up-to-speed with best practices. Develop core competencies for your dealership and various job roles. Learn how to ingrain these best practices into your unique team and business model.

Using industry-leading KPIs, analytics and market study insights, the curriculum features best practices/processes from Autotrader, Dealertrack, Dealer.com, HomeNet, Kelley Blue Book, Manheim, Ready Logistics, vAuto, VinSolutions and Xtime.

Retail Operations courses are ideal for

  • New employee onboarding
  • New job role
  • Cross training
  • Professional development
  • Operational issues
  • How to interpret financial statements
  • How to create a business plan
  • Preparing to solve future problems
Customized curriculum for various career tracks also available

Take your dealership to the next level today.

Contact Us ›

Build competencies, prepare your team’s readiness

Survive and thrive by pursuing dynamic, new ways of working. Transform the people side of your business through leadership, management and culture.

The SHIFT program prepares leaders, managers, employees and organizations for the future.

SHIFT connects automotive leaders with a network of people who lead with purpose, vision and authenticity. Participants learn with and from each other, build individual growth and long-term organizational success.

SHIFT is ideal for

  • Building leadership discipline
  • Improving management foundations
  • Evolving organization culture
  • Igniting employee onboarding
  • Driving employee performance and retention
  • Creating goals and career paths for employees
SHIFT is by invitation only. Ask your Cox Automotive representative for more information.

Take your dealership to the next level today.

Contact Us ›
Play Video
Play Video

What our participants are saying...

Take your dealership to the next level today

Why work with us


Our Retail Operations course content is fact-based versus just theory, using industry-leading KPIs, analytics, market studies and best practices. We share exclusive and proprietary data and insights from our businesses that span the entire automotive ecosystem, setting us apart from other providers.

Our expertise doesn’t stop there. Continually updated information, including whitepapers, research studies, industry insights, best practices and more is always available in our
Learning Center.


We use the Association of Talent Development (ATD) standards in developing and delivering course content to maximize adult learning and critical thinking skills.

Courses are delivered using interactive and engaging adult-learning methods that include case studies, recall, gamification, scenario-based role plays, action plan development and assessments.


No other automotive company has the breadth and depth of courses and curriculum development capabilities. We offer extensive off-the-shelf courses and comprehensive, role-based learning paths to develop core competencies, from a foundational level to more advanced, blending both skillsets and mindsets.

Ready to get started?

We appreciate your interest in Cox Automotive University and are excited that you are ready to explore more!

Please use this form to connect with us. We’d love to hear from you! You won’t be barraged with a never-ending stream of emails. One of our team members will drop you a personal message addressing your questions or letting you know how we can help.

Just give us a few details and we’ll make sure the right team member gets in touch with you.

Interested in joining our team? Visit our career site