For Retail Brands
Updates to the Cox Automotive Payment Policy
Effective May 1st, 2024
For Retail Brands
Updates to the Cox Automotive Payment Policy
Effective May 1st, 2024
What’s Changing
Aligned Payment Policy
Cox Automotive continues to add efficiencies for our clients by aligning our payment policy across brands and solutions. In alignment with market practices, we are updating our payment policy to be more consistent, compliant and secure.
Impacted Brands and Solutions
Autotrader
Dealer.com
Dealertrack
F&I Express
Fyusion
Homenet
Kelly Blue Book
vAuto
VinSolutions
Xtime
Effective Wednesday, May 1, 2024
The following three changes will be implemented:
Phone Payments
Card payments by phone will no longer be accepted
Card Payments
We will no longer accept card payment transactions over $5,000 per invoice
Late Fees
A late fee of 1.5% ($5 min / $400 max) will be applied at 1-day past payment terms per month
Preferred Payment Method
Avoid Payment Interruption with ACH
Speed
Funds are forwarded directly from your bank account for more timely processing.
Security
ACH transactions are encrypted, which keeps your payment information safe and private.
Efficiency
Automate payments to eliminate time-consuming phone calls and check writing.
Be Prepared
Update Your Payment Options
If you typically pay invoices over $5k by card, sign up for ACH today for each of your brands to avoid any interruption in payment processing.
Need help updating your payment options?
Call Support: (877) 670-5943
Need help updating your payment options?
Call Support: (877) 327-8422 ext. 1103
Setup an ACH
Need help updating your payment options?
Call Support: (855) 485-2098
Need help updating your payment options?
Call Support: (855) 656-6502
Need help updating your payment options?
Call Support: (866) 984-6355
Need help updating your payment options?
Call Support: 610-738-3313
Need help updating your payment options?
Call Support: (877) 670-5943
Need help updating your payment options?
Call Support: 630-590-2000 (Option 5)
Need help updating your payment options?
Call Support: 913-825-6300
Need help updating your payment options?