{"id":12015,"date":"2026-04-08T01:32:24","date_gmt":"2026-04-08T05:32:24","guid":{"rendered":"https:\/\/www.coxautoinc.com\/retail\/?post_type=resource&p=12015"},"modified":"2026-04-14T15:21:57","modified_gmt":"2026-04-14T19:21:57","slug":"ownership-study","status":"publish","type":"resource","link":"https:\/\/www.coxautoinc.com\/retail\/resources\/ownership-study\/","title":{"rendered":"What Dealers Are Leaving in the Service Lane – Ownership Study"},"content":{"rendered":"\n
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What Dealers Are Leaving in the Service Lane<\/h1>\n\n\n\n

Dealership service revenue is at an all-time high. So is the amount of money dealers are leaving on the table. New research from Cox Automotive reveals exactly where \u2014 and what the highest-performing dealers are doing differently.<\/p>\n\n\n\n

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February 26, 2026<\/p>\n\n\n\n

8 min read<\/p>\n<\/div>\n\n\n\n

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Buyers who return for service are nearly twice as likely to buy their next car from the same dealer.<\/h2>\n\n\n\n
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74%<\/p>\n<\/div>\n\n\n\n

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of buyers who returned for service are likely to repurchase from that dealership<\/p>\n<\/div>\n<\/div>\n\n\n\n

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44%<\/p>\n<\/div>\n\n\n\n

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of those who didn’t.<\/p>\n<\/div>\n<\/div>\n\n\n\n

Source: 2025 Cox Automotive Fixed Ops and Ownership Study<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Chapter 1<\/p>\n\n\n\n

Record Revenue, Shrinking Share<\/h3>\n\n\n\n
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$9.23M<\/p>\n\n\n\n

\"Up\"33% since 2018<\/p>\n\n\n\n

Average dealer service & parts revenue<\/p>\n<\/div>\n<\/div>\n\n\n\n

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29%<\/p>\n\n\n\n

\"Down\"12% since 2018<\/p>\n\n\n\n

Dealer share of service visits<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Revenue is up.<\/strong><\/mark> Market share is down.<\/strong><\/mark> The fixed ops top line is masking a structural shift.<\/p>\n\n\n\n

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Record Revenue, Shrinking Share<\/h3>\n\n\n\n

Dealership share of service visits by vehicle age:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The sharpest losses are among the newest vehicles \u2014 the customers dealers should have the strongest