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eCommerce Solutions - Cox Automotive Inc.
The next evolution of eCommerce.
A fully-automated, online eCommerce solution that transforms the deal process.

Automating the entire consumer journey delivers greater efficiency and increases profitability for the retailer.
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Reinvent the consumer journey with automation
Shop and Compare
Automated Financing
Buy Fully Online
Contract and Sign
Deliver or Pickup
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They click, you sell.
Increase profitability and win over consumers using automation.
Expand market reach and grow share with a fully automated eCommerce sales channel.
Generate efficiencies and reduce operating cost with a seamless and automated deal flow.
Deliver an unmatched, fully online, and transparent consumer car buying experience.

Cox Automotive Esntial Commerce™ brings industry firsts:

  • Personalized, all-in reliable monthly payments*
  • Profit optimized deal structure*
  • Financing and aftermarket automation*
  • Intelligent application routing to lenders*

*Enabled by state-of-the-art Artificial Intelligence and Machine Learning capabilities.

Cox Automotive Esntial Commerce™ brings industry firsts:

  • Personalized, all-in reliable monthly payments*
  • Profit optimized deal structure*
  • Financing and aftermarket automation*
  • Intelligent application routing to lenders*

*Enabled by state-of-the-art Artificial Intelligence and Machine Learning capabilities.

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0 %
of consumers are open to the idea of buying completely online.
Source: Cox Automotive Digitization of End-to-End Retailing Study (2020)
0 %
consumer satisfaction increased 12% when retailers added digital retailing solutions.
Source: Cox Automotive Car Buying Journey Study (2020)
0 %
of car shoppers want to do more of the purchase online compared to the last time they purchased a vehicle.
Source: Digitization of End-to-End Retail Study (2020)

End-to-end fully online consumer journey

Consumers are ready to buy fully online. Drive them to the best car buying experience.

  • Shop and Compare
  • Automated Financing
  • Buy Fully Online
  • Contract and Sign
  • Deliver or Pickup

Shop and Compare

Consumers can search and compare options at their own pace and benefit from a transparent and personalized shopping experience.
63 %
of car buyers are using Cox Automotive properties to shop.
Cox Automotive properties maximize the Esntial Commerce solution
Merchandising // Inventory Management // Syndication & Images
Source: Cox Automotive Consumer Research (2021)

Automated Financing featuring MagiQual™

With minimal pre-qualification information, consumers get personalized rates, reliable payment details, and aftermarket offerings.
72 %
consumer satisfaction with car buying. (+12% from digitization)
Cox Automotive properties maximize the Esntial Commerce solution
F&I // Trade-In Valuation // Digital Contracting // Lender Network // Payoff Quotes // Compliance // Aftermarket Network
Source: Cox Automotive Car Buying Journey Study (2021)

Buy Fully Online

Consumers can securely buy and sign completely online. Trade-in payoffs are managed. Financing approval is fully automated with fraud detection and prevention provided throughout.
25 %
of all car buyers would make their purchase entirely online.
Cox Automotive properties maximize the Esntial Commerce solution
F&I // Trade-In Valuation // Digital Contracting // Lender Network // Payoff Quotes // Compliance // Aftermarket Network
Source: Cox Automotive Car Buying Journey Study (2021)

Contract and Sign

Consumers can securely sign their contract online, swiftly make a down payment with a credit card or ACH payment and easily schedule delivery or pickup — all online with fraud detection and prevention provided throughout.
94 %
growth of dealers providing consumers with remote signing options.
Cox Automotive properties maximize the Esntial Commerce solution
F&I // Trade-In Valuation // Digital Contracting // Lender Network // Payoff Quotes // Compliance // Aftermarket Network // Registration & Title
Source: Dealertrack Data 2021

Deliver or Pickup

Consumer convenience made easy with either home delivery or dealership pickup.
Cox Automotive properties maximize the Esntial Commerce solution
Order Fulfillment // Workforce Management// Inventory Acquisition // Retail Reconditioning // Logistics

Adapt. Evolve. Transform. Thrive.

Transformation toward eCommerce in Automotive Retailing

It’s not happening all at once and the changes vary by retailer and consumer, but the industry is currently at a major tipping point in its transformation toward eCommerce.
“True transformation means meeting customers where they are, with frictionless experiences, anywhere, anytime regardless of their purchase path.”
Read the article
76 %
of consumers
are open to the idea of buying completely online.
Cox Automotive Digitization of End-to-End Retailing Study (2020)

Inventory and Merchandising Best Practices for an eCommerce Future

Prepare your business for the evolution of automotive retailing

“For years, consumers have done hours of research online before buying a vehicle. But today they are increasingly comfortable completing a purchase on the web, with 76% of car buyers open to buying completely online. ”
Read the article
78 %
of shoppers surveyed
are more likely to consider a vehicle with a 360-Degree spin image to a vehicle without one.
Cox Automotive HomeNet 360 Spin Research (2021)

Transforming F&I for Automotive eCommerce

Prepare for the evolution of automotive retailing.

“No one will ever buy those online.” That used to be the conventional wisdom about clothes and home furnishings, yet eCommerce sales of both apparel and furniture increased by more than 20% in 2021.
“To perfect the funding package – all consumer, retailer, and lender processes and paths need to be frictionless.”
Andy Mayers,
Lender Solutions Strategist, Cox Automotive.
Read the article
29 M
auto loan originations
projected for 2022 alone.
TransUnion Financial Services 2022 Consumer Credit Forecast
Prepare for a fully online eCommerce transformation
Transforming to a fully online eCommerce channel takes time and a mindset change. To prepare for this shift, here are some areas of transformation you should be considering in advance of your move.

Talent and Organization

Put the right talent in the right places.

Read more

Inventory and Merchandising

Become an inventory and
merchandising guru.

Read more

Consumer Experience

Build and deliver the best
consumer experience.

Read more
Attract more consumers and drive growth with an eCommerce sales channel.
Ready to launch an eCommerce sales channel?
Get started now and learn more about the industry leading properties that power Cox Automotive Esntial Commerce.

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