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eCommerce Solutions New 2023 - Draft - Cox Automotive Inc.

Reinvent the
consumer journey

One connected and automated
ecommerce experience

A self-guided, automated consumer journey

Shop
Finance
Contract
Deliver
Play Video
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They click,
you sell.
Give consumers the personalized
experience they desire and gain
market share using automation.
Expand market reach and grow share with a consumer self-guided, automated ecommerce channel.
Generate efficiencies and reduce operating costs with a seamless and automated deal flow.
Deliver an unmatched consumer car buying experience.
Cox Automotive Esntial Commerce® is an end-to-end ecommerce solution that delivers the car buying experience that digitally savvy consumers expect.
  • Personalized, all-in reliable monthly payments*
  • Profit optimized deal structure*
  • Financing and aftermarket automation*
  • Intelligent application routing to lenders*

*Enabled by state-of-the-art Artificial Intelligence and Machine Learning capabilities.

Cox Automotive Esntial Commerce®
is an end-to-end ecommerce solution that delivers the car buying experience that digitally savvy consumers expect.
  • Personalized, all-in reliable monthly payments*
  • Profit-optimized deal structure*
  • Financing and aftermarket automation*
  • Intelligent application routing to lenders*

*Enabled by state-of-the-art Artificial Intelligence and Machine Learning capabilities.

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0 %
of consumers are open to the idea of buying completely online.
Source: Cox Automotive Car Buyer Journey (2022)
0 %
of consumers say they will do most or all of their vehicle purchase process online in the future.
Source: Cox Automotive Car Buyer Journey (2022)
0 %
of car buyers use Cox Automotive properties for research and shopping.
Source: Cox Automotive Car Buyer Journey (2022)

A self-guided, automated consumer journey

Consumers are ready to buy fully online. Drive them to the best car buying experience.

  • Shop
  • Finance
  • Contract
  • Deliver

Shop

Consumers can search and compare vehicles at their own pace and benefit from a transparent and personalized shopping experience.

Shop

Consumers can search and compare vehicles at their own pace and benefit from a transparent and personalized shopping experience.

Automated Financing featuring MagiQual™

Consumers get personalized rates, reliable payment details, managed trade-in payoff, and aftermarket recommendations.
Fraud detection and prevention provided throughout

Automated Financing featuring MagiQual™

Consumers get personalized rates, reliable payment details, managed trade-in payoff, and aftermarket recommendations.

Contract

Consumers can securely sign their contract online and swiftly make a down payment with a credit card or ACH payment.
Fraud detection and prevention provided throughout

Contract

Consumers can securely sign their contract online and swiftly make a down payment with a credit card or ACH payment.

Deliver

Consumers can easily schedule home delivery or dealership pickup.

Deliver

Consumers can easily schedule home delivery or dealership pickup.

Transformation toward eCommerce in Automotive Retailing

It’s not happening all at once and the changes vary by retailer and consumer, but the industry is currently at a major tipping point in its transformation toward eCommerce.
“True transformation means meeting customers where they are, with frictionless experiences, anywhere, anytime regardless of their purchase path.”
Read the article
80 %
of consumers
are open to the idea of buying completely online.
Car Buyer Journey Study (2022)
Car Buyer Journey Study (2022)

Inventory and Merchandising Best Practices for an eCommerce Future

Prepare your business for the evolution of automotive retailing

“For years, consumers have done hours of research online before buying a vehicle. But today they are increasingly comfortable completing a purchase on the web, with 76% of car buyers open to buying completely online. ”
Read the article
78 %
of shoppers
are more likely to consider a vehicle with a 360-Degree spin image to a vehicle without one.
Cox Automotive HomeNet 360 Spin Research (2021)
Cox Automotive HomeNet 360 Spin Research (2021)

Transforming F&I for Automotive eCommerce

Prepare for the evolution of automotive retailing.

“No one will ever buy those online.” That used to be the conventional wisdom about clothes and home furnishings, yet eCommerce sales of both apparel and furniture increased by more than 20% in 2021.
“To perfect the funding package – all consumer, retailer, and lender processes and paths need to be frictionless.”
Andy Mayers,
Lender Solutions Strategist, Cox Automotive.
Read the article
28.8 M
auto loan originations
projected for 2023.
TransUnion 2023 Consumer Credit Forecast
TransUnion 2023 Consumer Credit Forecast
Conversations with Cox Automotive
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Automotive Ecommerce is Reshaping the Car-Buying Process

Watch the video
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Learning Curve:
Transforming to Ecommerce

Watch the video
Play Video

Is your dealership ready for an ecommerce channel?

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Take the Assessment
Attract more consumers and drive growth with an eCommerce sales channel.
Ready to launch an eCommerce sales channel?
Get started now and learn more about the industry leading properties that power Cox Automotive Esntial Commerce.

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