7m Read Article The New Dealer’s Edge: From Chatbots to AI Agents—and a Truly Seamless Click‑to‑Keys Journey Shoppers are moving from chatbots to AI agents that actively research, negotiate, and schedule test drives. This trending technology compresses the car‑buying journey and raises expectations when shoppers arrive in-store. And while new data shows digital steps save time and boost satisfaction, most dealerships still force buyers to repeat steps in‑store due to fragmented tools and inconsistent data. The blog post explains how Deal Central unifies the deal, automates key actions, and delivers a seamless online‑to‑offline experience that wins in the agent era. Read More
7m Read Article Top Trends to Watch in Automotive Retail in 2026 What’s Next and How to Stay Ahead—See More at NADA Read More
1m Read Infographic Deal Central: Navigating the AI Agent Era in Automotive Retail This infographic introduces Deal Central, Cox Automotive’s AI-powered deal-making technology, designed to transform the car buying experience for both consumers and dealerships. It highlights the growing influence of AI agents, which not only answer shopper questions but also take meaningful actions—such as scheduling test drives, initiating pre-approvals, and drafting outreach emails. The piece addresses the Read More
42m Watch Video From Insight to Impact: The Real Power of AI and Data in Automotive Retail This Dealer Connect panel brings together industry experts Jade Terreberry, Patrick Janes, Noah Lee, and Dennis Gingrich from Niello Company to explore how AI and data are reshaping the automotive retail landscape. Discover practical strategies for leveraging technology to streamline sales, enhance customer experiences, and drive operational efficiency. Panelists share real-world examples of how dealerships Read More
6m Read Article Driving Change: What Tomorrow’s Dealership Looks Like—Starting Today Change isn’t coming to automotive retail—it’s already here. With the rise of new digital tools and technologies, shoppers now expect a seamless, e-commerce-like experience at every stage of the car-buying journey. They want to research, personalize, finance, and finalize deals on their terms, then move in‑store without repeating steps. The dealerships that are leading the Read More
1m Read Infographic Driving Change: The New Rules of Car Buying Change isn’t just on the horizon—it’s already transforming the automotive industry. Today’s car buyers demand speed, transparency, and control, and dealerships are responding by embracing digital tools, AI, and automation. Our new infographic reveals how these technologies are streamlining the car-buying journey, boosting efficiency for dealers, and delivering the personalized experiences shoppers want. Explore the Read More
1m Read Guide Deal Champion Assign a frontline point of contact at your dealership to ensure implementation and utilization success. Read More
1m Read Guide Performance Management Leverage the support of a performance manager, an advisor with years of real-world automotive retail experience to help your dealership to capitalize on Deal Central. Read More
1m Read Guide Best Practices Guide Get the strategies and tools you need to train your team and successfully adapt your sales process. Use these best practices to get the most out of your new solution. Read More
1m Read Guide Welcome Guide Set your dealership up for success and hit the ground running. This guide will outline what you can expect and give you a list of actions to take before, during, and after implementation. Read More