1m Read Release Note Digital Deal Jacket: Dealer Image Capture Release Date: June 2026 Overview Capture and attach deal documents directly within Digital Deal Jacket in Deal Central—using a mobile device or upload—so required documents are completed without leaving the deal. What problem does this solve? Dealers often collect documents across multiple tools, which creates extra steps and slows down deal completion. What’s improved? How Read More
2m Read Automotive Customer Intent Signals Winning the Deal Starts Earlier—And That Changes Everything Most buyers make key decisions before submitting a lead. Dealers who capture and act on early intent outperform at every stage of the funnel. The Starting Line Has Moved 74% of shoppers preferAI-powered searchwhen vehicleshopping1 5–6 The buying journeybegins 5-6 weeksbefore a lead issubmitted1 What this means: Read More
2m Read Release Note Cash Down for Cash Deals with Outside Financing Release Date: June 2026 Overview Deal Central now ensures Cash Down on cash deals is applied consistently across the deal, so totals, lender checks and documents reflect the correct values without needing additional steps. The Problem We Solved Dealer-entered Cash Down values routed to a generic field rather than a distinct field causing downstream issues across the deal: What’s Improved How It Works Read More
4m Read Release Note Manager View Custom Printing Enhancements Release date: 5/6/2026 Overview Manager View Custom Printing Enhancements give your team more control and flexibility over printing proposals in Deal Central—so you can create dealership-specific proposals that align with how deals are presented in real conversations. This release includes three updates to printing proposals in Manager View: What’s New Dealership-specific disclaimers Adjustable text sizing A 4-square print proposal option 4-Square Proposal Template Example How It Works (Step by Step) Manager View – Customizable Disclaimer Read More
2m Read Release Note Deal List + Trade Handling in Sales View Release Date: 5/5/2026 Overview Deal Central adds a Deal List inside Sales View so sales teams can see all of a customer’s latest deal versions, their entire deal history, and navigate to previous deal versions easier with better control over trade information. What’s Improved This update saves time and effort when working across multiple deal versions and trade vehicles. What this means for you: Feature Updates Deal List Read More
6m Read Article The Deal Desk Is Evolving: 4 Key Findings from the Car Buyer Journey Study Summary Buyer satisfaction is at an all-time high. More steps are happening digitally. And shoppers who use AI report greater trust and confidence in the deal. That’s not a coincidence. The latest Car Buyer Journey Study shows how buyer expectations are reshaping the path to purchase. But the biggest takeaway is not just how shoppers behave. It is Read More
1m Watch Video Smarter Decisions. Supercharged Results. See how Cox Automotive Intelligence turns data into deal intelligence. Read More
7m Read Article Why Deals Stall and What You Can Do to Close Faster Key takeaways Today’s shoppers control the pace and the path. They decide what happens online, what happens in-store, and how fast they move. The opportunity for dealers is clear: digital deals close 2–3x higher, and seven in 10 shoppers say starting a deal online saves time. What is slowing deals down is friction. When progress made online Read More
4m Read How to Build Smarter Deals HOW TO BUILD SMARTER DEALS: Insights from the 2025 Car Buyer Journey Study For more than 16 years, Cox Automotive has tracked how the car buying journey evolves as consumer expectations change. This year’s findings show that digital deal-building and AI-powered tools are helping dealers reduce friction, build trust, and deliver the seamless, transparent experiences Read More
1m Read Release Note Multi-Trade-In Support for Sales View Release Date: March 2026 Manage up to three trade-in vehicles within a single deal—without restarting workflows or handling trades outside the deal flow. What Changed How It Works — At a Glance Why It Matters This update supports real-world deals that involve multiple trade-ins—without manual workarounds, reentry, or restarting the deal. Read More