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OWNERSHIP & RETENTION

Drive owner loyalty through one service experience platform

Xtime increases customer retention by transforming the ownership experience for service departments and OEMs, increasing customer satisfaction while boosting dealer revenue and profitability. Spectrum, the industry’s first fully integrated, cloud-based system, helps dealerships create an outstanding ownership experience and turn one-time customers into repeat buyers. From the first touchpoint to checkout and beyond, Spectrum creates the high-quality experience customers expect and drives the growth dealerships need.

  • Capture and drive service business through the industry’s premier scheduling and shop management tool.
  • Take control of the service lane process with instant access to menus, inspections, recalls, tires and service history.
  • Turn digital multi-point inspections into increased shop efficiency, boosted revenues and positive customer satisfaction.
Deliver the ultimate ownership experience with xtime
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The dealer's biggest profit center is fixed operations

Fixed Ops account for only 11% of the average dealership's revenue but generate 47% of its gross profit. Yet only a third of service visits in the U.S. take place at a dealership. By improving the service experience, dealers improve retention, increase revenue and ultimately grow their profitability.

See the study

Ready to get started?

We're here to help! Learn more about ownership and retention or other Cox Automotive brands and solutions.

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