Xtime increases customer retention by transforming the ownership experience for service departments and OEMs, increasing customer satisfaction while boosting dealer revenue and profitability. Spectrum, the industry’s first fully integrated, cloud-based system, helps dealerships create an outstanding ownership experience and turn one-time customers into repeat buyers. From the first touchpoint to checkout and beyond, Spectrum creates the high-quality experience customers expect and drives the growth dealerships need.
Fixed Ops account for only 11% of the average dealership's revenue but generate 47% of its gross profit. Yet only a third of service visits in the U.S. take place at a dealership. By improving the service experience, dealers improve retention, increase revenue and ultimately grow their profitability.See the study
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