Automotive News/Fixed Ops Journal, Dec. 2020 – Ed Roberts, fixed ops director at Bozard Ford-Lincoln in St. Augustine, Fla., has been thinking a lot lately about how Ford’s first three battery-electric vehicles — the Mustang Mach-E arriving this month, the E-Transit van coming late next year and the battery-powered F-150 planned for 2022 — will start to upend his store’s fixed operations business model.

Roberts expects visits to his service department by owners of those battery-electric vehicles and the ones that come after will drop by 50 percent over those customers who drive traditional gasoline- or diesel-engine vehicles. Not only that, but the dollar per repair order for EVs also is going to plunge.

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