In every industry, there are top performers who separate themselves from the pack by achieving results that go above and beyond what others manage to accomplish. But, they also separate themselves through their daily actions, by differences in the way they approach operations. These discerning dealers are thriving — and they’re sharing the secrets of their success.

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As a general rule, top performers work smarter, not harder. And when it comes to top performers in the automotive sales and service industry, working smarter includes incorporating a few shared operational practices that convey flexibility and convenience to the consumer and expedite the time it takes to make and close the deal.

Take an in-depth look at how some savvy dealerships managed to thrive during a down economy to become both more profitable and more efficient.

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