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Data Point

Service Activity and Revenue Move in Slightly Different Directions In December, according to Xtime Metrics


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Service activity increased and service revenue decreased month over month – both by less than one percent – at U.S. franchised dealerships in December, according to the latest Cox Automotive analysis of Xtime metrics. The Repair Order Revenue Index is up year over year while the Repair Order Volume Index is down compared to December 2021.

The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information indexed to January 2019. The two top-line measures provide a glimpse into service department performance at franchised dealerships in the U.S. Xtime, a Cox Automotive brand, provides software that helps auto dealers facilitate more than 10 million service appointments monthly.

The December Repair Order Volume Index increased to 85.5, up 0.7% month over month from November’s upwardly revised number and was down 3.4% compared to December 2021.

Xtime Repair Order Volume Index for December

At 128.4, the Repair Order Revenue Index for December was down 0.7% from November’s upwardly revised reading and is up 7.8% year over year. The average revenue generated per repair order decreased by $4, after reaching a record high for the index in October.

Xtime Repair Order Revenue Index for December

Note: Historical data are seeing revisions, but the previously reported pattern remains intact.

Cox Automotive Industry Insights, with help from the Xtime data team, report the Repair Order Volume Index and Repair Order Revenue Index around the 20th of each month. For more information, reach out to the Cox Automotive Public Relations team.

Xtime is the leading end-to-end software solution that drives customer loyalty and revenue for automotive dealers in each stage of the service process. With easy-to-use technology and industry experts, Xtime helps dealers meet changing customer expectations. As an advanced, connected solution that provides exceptional support, Xtime is committed to helping dealers deliver the ultimate service experience. Through transparency, convenience, and trust, Xtime Spectrum — comprised of Schedule, Engage, Inspect, and Invite — facilitates more than ten million service appointments monthly. Xtime is a Cox Automotive™ brand.

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