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Data Point

Dealership Service Revenue Hits Record, Activity Decreases in November, according to Xtime Metrics

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Service centers at U.S. franchised dealerships were less busy in November than in October, according to the latest analysis of Xtime metrics. The Repair Order Volume Index decreased in November while the Repair Order Revenue Index increased slightly in November versus October. Repair order volume remains well below pre-pandemic levels, but revenue per repair set a record high.

The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information indexed to January 2019. The two, top-line measures provide a glimpse into service department performance at franchised dealerships in the U.S. Xtime provides software that helps auto dealers facilitate more than 10 million service appointments monthly.

In November, the Repair Order Volume Index was down 4.6% month over month from October, at 85.7, but was up 5.3% from November 2020 and down 13.3% from November 2019.

The overall volume of repair orders being processed at U.S. franchised dealerships continues to be lower compared to the months prior to the onset of the global pandemic. Research from Cox Automotive indicates many consumers continue to delay or put off having their vehicles serviced, although this number is down significantly from the height of the pandemic. Lately, owners are delaying service more because of concerns over the costs, less due to fewer-than-normal miles being driven.

Xtime Repair Order Volume Index
Click image to enlarge.

The average revenue generated per repair order hit a record in November. The previous high, at 117.6, was set in October 2021. At 117.9, the Repair Order Revenue Index in November was 8.9% higher than November 2020 and up .2% percent from October. The Revenue Index last month was also up 20.1% from November 2019.

The overall trend line indicates revenue per repair order has taken a step change since the COVID-19 pandemic hit the auto industry. Each repair order generates more than $475 in revenue on average.

Xtime Repair Order Revenue Index
Click image to enlarge.

Cox Automotive Industry Insights, with help from the Xtime data team, will report the Repair Order Volume Index and Repair Order Revenue Index around the 20th of each month. For more information, reach out to the Cox Automotive Public Relations team.


Xtime is the leading end-to-end software solution that drives customer loyalty and revenue for automotive dealers in each stage of the service process. With easy-to-use technology and industry experts, Xtime helps dealers meet changing customer expectations. As an advanced, connected solution that provides exceptional support, Xtime is committed to helping dealers deliver the ultimate service experience. Through transparency, convenience, and trust, Xtime Spectrum — comprised of Schedule, Engage, Inspect, and Invite — facilitates more than ten million service appointments monthly. Xtime is a Cox Automotive™ brand.

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