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Article

The Deal Desk Is Evolving: 4 Key Findings from the Car Buyer Journey Study

Summary Buyer satisfaction is at an all-time high. More steps are happening digitally. And shoppers who use AI report greater trust and confidence in the deal. That’s not a coincidence. The…

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Article

Why Deals Stall and What You Can Do to Close Faster

Key takeaways Today’s shoppers control the pace and the path. They decide what happens online, what happens in-store, and how fast they move. The opportunity for dealers is clear: digital d…

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Release Note

Multi-Trade-In Support for Sales View

Manage up to three trade-in vehicles within a single deal—without restarting workflows or handling trades outside the deal flow. What Changed How It Works — At a Glance Why It Matters This update supports real-world deals that involve multiple trade-ins—without manual workarounds, reentry, or restarting the deal.

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Release Note

Expanding Dealer Rate Cards to Sales View

Overview Deal Central now allows dealers to use dealer defined interest rate cards directly in Manager View. Instead of relying only on lender programs or manual rate entry, dealerships can structure deals using their own rates during desking. This update reduces rework during desking and ensures deals start with the rates your team actually uses. What’s improved Dealers can now: How

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Infographic

4 New Rules of Car Buying: A Dealer’s Playbook to Win Faster, Smarter Deals

Today’s car shoppers expect speed, simplicity, and continuity—and many dealerships are still slowing deals down with disconnected steps. This ebook outlines the four new rules shaping car buying and and five practical actions dealers can take to reduce friction, streamline dealmaking, and deliver a smoother online‑to‑in‑store experience using Deal Central.

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Video

Winning Back Speed & Margin in Automotive Retail

Mo Zahabi, Cox Automotive AVP Product Consulting, and Car Dealership Guy, Yossi Levi Discuss Connected Workflows

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Article

From Instinct to Insight: How to Win the Moments That Matter

Car shoppers don’t start their journey when they walk into your car dealership. Long before a lead hits your CRM, they’ve already explored options, compared prices, and built expectations through digital research. Behavioral data gives your team the context behind those choices — and when paired with your instincts, it removes friction and opens more

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Infographic

From Data to Direction: Turn Shopper Behavior Into Right‑Time Action

Most dealerships collect data—few turn it into direction teams can use. See how activating behavioral and real-time insight helps you move upstream in the buyer journey, predict next best actions, personalize at the right moment, and reduce friction so deals move forward faster.

Case Studies

From Friction to Flow: How Deal Central Speeds Every Deal

See how McDaniels Auto Group reduced friction and sped up every deal with Deal Central—delivering faster workflows, greater transparency, and a smoother experience for both customers and staff.

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Article

Your Fast Track to Smarter Dealmaking: 5 Essential Deal Central AI Innovations to See at NADA

You really can’t miss this: Deal Central’s AI-powered dealmaking connects retailing and desking in one seamless experience—bringing shoppers and dealers together with real-time insights, transparent workflows, and integrations that shorten the path to “yes.” At NADA this year, you’ll see how unified, intelligence-powered workflows can streamline every step of the sales process—online and in-store. Why this matters right now:

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Article

From Control to Collaboration: How Dealerships Win the New Car‑Buyer

Summary: Car buying has changed for good—the buyer is in control, and the stores that win are the ones that flex to every path to purchase. Our latest blog post shares a practical, three‑pillar playbook strategy (culture, process, experience) that keeps your salesperson with the customer, builds trust, and turns transparency into loyalty and revenue.

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Infographic

Your Guide to What’s Next in Automotive Retail

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