Cox Automotive’s Car Buyer Journey Study Shows Satisfaction With Car Buying Improved in 2023 After Two Years of Declines
Cox Automotive’s annual Car Buyer Journey (CBJ) Study was released today, revealing that satisfaction with the overall vehicle shopping and buying experience improved in 2023 after declining in both 2021 and 2022. Car buying satisfaction, as the study indicates, peaked in 2020. The 2023 Cox Automotive Car Buyer Journey Study shows that improved inventory levels, … Continued