Artificial intelligence (AI) is no longer a future concept, it’s reshaping the automotive industry right now. In a recent webinar with Automotive News, Ben Flusberg, Chief Data Officer at Cox Automotive, explored how AI is transforming every corner of the ecosystem, from retail and wholesale to fleet and finance.
The discussion covered the rapid evolution of AI technologies, from predictive models to generative and agentic systems, and how they’re redefining customer experiences, operational efficiency, and business strategies. For dealers, automakers, lenders, and industry stakeholders, understanding these changes is critical to staying competitive.
Key Highlights from the Webinar
- Practical Applications Across Operations
Predictive, generative, and agentic AI can enhance inventory management, consumer personalization, and workflow automation—driving efficiency and improving customer experiences. - Supporting the Full Lifecycle
AI orchestrates personalized workflows across dealership operations, including marketing, finance and insurance, parts, service, and business development centers. - Responsible AI Deployment
Governance frameworks for agentic AI are essential. Transparency, risk tiering, behavioral boundaries, and human-in-the-loop review help ensure responsible adoption. - End-to-End Workflow Automation
Agentic AI reduces duplicative tasks, improves efficiency, and executes complex workflows across sales, service, and inventory management.
The Road Ahead
AI isn’t just a trend, it’s a transformative force that’s redefining how the automotive industry operates today and will evolve tomorrow. Businesses that embrace these technologies responsibly will gain a competitive edge, deliver better customer experiences, and unlock new efficiencies across the entire vehicle lifecycle.
Ready to see what’s next? Watch the full webinar replay above and explore how Cox Automotive is helping the industry harness AI to drive smarter decisions and sustainable growth.