Learning Center | Cox Automotive

U.S. Automobile Dealer Sentiment Stumbles in Q3 as Political Climate Heats Up 09/06/2024 ATLANTA, Sept. 6, 2024 – The Q3 2024 Cox Automotive Dealer Sentiment Index (CADSI) shows automobile dealers in the U.S. continue to view the market as weak. The overall Q3 market sentiment index dropped to a score of 40, down from 42 in Q2 and 45 from a year ago, signaling a weakened market sentiment. “For more than two years now, after reaching peak profits in… Read Article

Cox Automotive Dealer Sentiment Index CADSI Press Releases

U.S. Automobile Dealer Sentiment Index: As Market Uncertainty Grows, Dealers Remain Pessimistic and Cautious 06/10/2024 ATLANTA, June 10, 2024 – The latest Cox Automotive Dealer Sentiment Index (CADSI) remained stable from Q1 to Q2 2024 despite dealer uncertainty in the market and economy. The Q2 current market index score of 42 indicates most U.S. auto dealers see the market as weak. One year ago, the index was 45, also below the 50 threshold. The last time current market sentiment was above… Read Article

Cox Automotive Dealer Sentiment Index CADSI Press Releases

Cox Automotive 2024 Path to EV Adoption Study Suggests Electric Vehicle Consideration Will Surge in Second Half of Decade 05/14/2024 ATLANTA, May 14, 2024 – A second, significant wave of shoppers ready to consider buying an electric vehicle (EV) is poised to begin entering the market in the second half of the decade, according to the latest findings from the 2024 Path to EV Adoption Study by Cox Automotive. The findings indicate that nearly half of all vehicle shoppers in market today are not even considering… Read Article

Electric Vehicles EVs EV Press Releases

WATCH NOW: Insights to Take you to the Next Level for a Healthier World and Stronger Bottom Line 04/22/2024 While it is necessary for dealerships to realize short term benefits from their sustainability efforts, environmental sustainability will increasingly play a significant role in the long-term profitability of dealerships. Being intentional and organized around sustainability is necessary to maximize the benefits. Also, local community engagement is a key enabler of long-term success of dealership environmental sustainability efforts. Learn more about brands featured in the video: Do… Read Article

Speaker Sessions

WATCH NOW: Understanding the Differences in Your AI Options for Auto Retail 04/15/2024 “Artificial intelligence is everywhere. And that is a good thing for our industry! Recent advances in technology have the potential to be gamechangers for dealerships. But all AI is not created equal. Watch this video to learn how to make sense of all the buzz, including what to expect from this technology and key questions to ask as you evaluate tools.  Learn more about brands featured… Read Article

Speaker Sessions

All Back Office Inventory Marketing Sales Fixed Ops Market Insights Speaker Sessions

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Turning Data into Actionable Intelligence 12/21/2022 By Brent Towne, Sr. Director of Consumer Data Strategy Today’s consumers expect brands to understand them better than ever, offering personalized products and services. Meanwhile, brands are investing in customer data and experience management to maximize customer satisfaction, loyalty, and lifetime value. But modern data capabilities don’t always translate into relevancy and efficiency for the consumer. Or generate value for brands. In part two of our… Read Article

Transformation Toward eCommerce in Automotive Retailing Webinar Replay Available 12/13/2022 A replay of the Cox Automotive Transformation Toward eCommerce in Automotive Retailing webinar presented by Paulo da Silva, Vice President of Ecommerce Operations and Brett Pomerantz, Senior Director of Ecommerce Strategy is now available. Tune in to hear Paulo and Brett discuss how retailer processes and approaches are evolving to keep up with consumer buying preferences. Read Article

Own Every Purchase Path with One Tech Partner 03/09/2022 In the increasingly unpredictable landscape of automotive retail, consumer expectations are evolving, and morphing, at a rapid pace. Predictive, meet-every-consumer-where-they-are solutions like Starbucks, Netflix, and Amazon have raised the bar, and have consumers demanding intelligent buying experiences that "get" them every step of the way. Keeping up with those expectations and maintaining market share requires a flexible suite of solutions to meet the needs of every… Read Article

Digital Retailing Marketing

SHIFT | GROW: MANAGEMENT FOUNDATIONS FOR NEW AND DEVELOPING MANAGERS 01/15/2018 The automotive environment is increasingly complex and competitive, with new mobility options entering the market and manufacturers jockeying to create a strong position in an unpredictable future. In addition, research shows turnover in dealerships averages between 40-70%, with only 1.25% of job seekers interested in working for dealerships. Turnover is a drain on profitability, morale and customer satisfaction. The single most effective way to attract and… Read Article

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SHIFT | IGNITE: 90-DAY ACCELERATOR FOR NEW HIRES AND EMPLOYEES IN NEW ROLES 01/15/2018 SHIFT | Ignite helps managers of new employees accelerate their ability to connect and contribute in their first 90 days on the job. This is the most critical time in a new role, and a key indicator of how successful and engaged the employee will be over time. Traditionally, “onboarding” is a one-day whirlwind of meeting co-workers, filling out forms, skimming through policies, watching system demos,… Read Article

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MASTERING DEALERSHIP OPERATIONS 01/15/2018 The "Mastering Dealership Operations" course is designed to be a capstone experience for learners who have completed the pre-requisite courses in the Cox University Educational Path. This mastery-level course builds on basic theory and fact-based analysis learned in the core courses, while providing a high-level recap and application of the skills learned to complete the learning cycle. Through interactive, hands-on experiences, learners will analyze dealership profitability… Read Article

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ESSENTIALS OF DIGITAL MARKETING 01/15/2018 Digital marketing for an automobile dealership can be highly complex and requires multiple processes and tools working together. Utilizing the vast resources of Cox Automotive and its top-performing dealer clients, this course will identify and prioritize the processes and strategies necessary for sustainable high performance. In addition, KPI benchmarks will be utilized to measure success and provide a road map for each dealership to improve its… Read Article

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ESSENTIALS OF USED VEHICLE OPERATIONS MANAGEMENT 01/15/2018 Learners will access prior knowledge from the “Departmental Accountability Through Financial Statement Analysis” course as they segue into the world of Used Vehicle Operations Management. Many of the Used Vehicle Department’s performance measurements that are not evident from the Financial Statement will be showcased through evaluation formulas which support the “what-to-look-for” theme of this program. Key elements of this course are critical sales metrics, KPIs, and… Read Article

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ESSENTIALS OF MANAGING THE SERVICE RELATIONSHIP 01/15/2018 Most dealerships today have an established “process” in the service drive and are good at moving customers and their vehicles through the service experience. In fact, they do a great job transactionally. It is often the interpersonal aspect of the process that is overlooked. This course explains and demonstrates how to influence customers in the service department to purchase needed services. Participants will improve their listening… Read Article

university

ESSENTIALS OF MANAGING THE SERVICE DRIVE 01/01/2018 Learners will begin this course with an overview of the industry and new developments in the Service Departments of dealerships. Customer needs are changing as well as the type of vehicle repairs that will be performed in the future. Learners will discover how to evaluate the profitability of the service operation as well as their own individual performance. A repair order survey will be performed on… Read Article

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