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Data Point

Dealership Service Ticket Volume and Revenue Retreat in September, According to Xtime Metrics


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According to a recent analysis by Cox Automotive of Xtime metrics, service activity at franchised dealerships in the U.S. declined month over month in September to 82.5, falling 10.5% from August and to the lowest level since April 2023. The Repair Order Volume Index was also lower year over year in September, down 4.3% from September 2022.

“With the UAW strike against parts and distribution warehouses for General Motor and Stellantis, our initial thought with last month’s decline was a decline driven by part shortages,” Skyler Chadwick, director of Product Consulting for Cox Automotive. “But the decline in ticket volume was consistent across all brands, which leads us to believe there is no measurable relationship between the declines in September and the UAW strikes. We will be watching carefully in October.”

The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information indexed to January 2019. The two top-line measures provide a glimpse into service department performance at franchised dealerships in the U.S. Xtime, a Cox Automotive brand, provides software that helps auto dealers facilitate more than 10 million service appointments monthly.

Xtime Repair Order Volume Index for September

The Repair Order Revenue Index for September also declined compared to August, falling 2.0% to 133.1, and is now at the lowest level since July when the index was at 131.5. Year over year, the Repair Order Revenue Index is up 2.8%; the index is up more than 35% from September 2019. 

Xtime Repair Order Revenue Index for September

Cox Automotive Industry Insights, with help from the Xtime data team, reports the Repair Order Volume Index and Repair Order Revenue Index around the 20th of each month. For more information, reach out to the Cox Automotive Public Relations team.

Xtime is the leading end-to-end software solution that drives customer loyalty and revenue for automotive dealers in each stage of the service process. With easy-to-use technology and industry experts, Xtime helps dealers meet changing customer expectations. As an advanced, connected solution that provides exceptional support, Xtime is committed to helping dealers deliver the ultimate service experience. Through transparency, convenience, and trust, Xtime Spectrum — comprised of Schedule, Engage, Inspect, and Invite — facilitates more than ten million service appointments monthly. Xtime is a Cox Automotive™ brand.

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