How dealers can avoid fate of big-box store closures

Car dealerships don’t appear in any imminent danger of joining the brick-and-mortar retail graveyard haunted by the fates of big-box stores in other industries, many of whom were usurped by the likes of Amazon and Netflix and their own failures to adapt to customer demand.

In the case of dealers, says David Kain, “I think it’s more, we have identified the enemy, and the enemy is us.”