ATLANTA, Jan. 7, 2025 – The 2024 Car Buyer Journey (CBJ) Study by Cox Automotive has unveiled record highs in new-car buyer satisfaction, driven by advancements in digital tools helping seamlessly integrate online and in-dealership activities. This seamless integration – known as an omnichannel buying experience – saves time, reduces repetition and ultimately improves satisfaction with … Continued
ATLANTA, Jan. 6, 2025 – Cox Automotive has released an optimistic outlook for the automotive market as 2025 gets underway. The U.S. auto market finished 2024 with momentum, and despite some uncertainties, the current trajectory is positive. New-vehicle sales in 2024 finished near 16.0 million, according to estimates from Cox Automotive’s Kelley Blue Book, an … Continued
ATLANTA, Dec. 17, 2024 – Cox Automotive, the world’s largest automotive services and technology provider, today introduces powerful, new Artificial Intelligence capabilities to its leading CRM solution VinSolutions. Using Predictive Insights with Generative AI (GenAI) capabilities, this proprietary CRM technology incorporates first-party behavioral data from Cox-owned marketplaces Autotrader, Kelley Blue Book and Dealer.com. As a result, … Continued
Updated, Jan. 6, 2025 – New-vehicle sales in 2024 finished near 16.0 million, according to estimates from Cox Automotive’s Kelley Blue Book, an increase of just over 2% from 2023 and the best year for volume since the pandemic. Total new-vehicle sales ended the year strong, just above the Cox Automotive new-vehicle sales forecast. Nearly … Continued
ATLANTA, Dec. 11, 2024 – The Q4 2024 Cox Automotive Dealer Sentiment Index (CADSI) reveals renewed optimism among U.S. automobile dealers. The latest survey, conducted immediately following the national election in early November, indicates that while current market conditions are still viewed as weak, dealers are increasingly optimistic about the future. “The recent resolution of … Continued
Updated, Dec. 4, 2024 – U.S. auto sales in November 2024 beat expectations, showcasing strong momentum as the year approaches its close. While initial forecasts anticipated a sales pace of 16.0 million with a volume of 1.32 million vehicles, the latest data suggests the industry is on track to hit a seasonally adjusted annual rate … Continued
ATLANTA, Nov. 21, 2024 – Cox Automotive announced today that Dale Pollak, executive vice president and the founder of vAuto, will leave the company at the end of 2025. Throughout next year, Pollak will focus on transitioning key customer relationships and his industry-leading thought leadership, as well as continue his National Automobile Dealers Association (NADA) … Continued
ATLANTA, Nov. 18, 2024 – Cox Automotive Deal API, a cutting-edge solution from Cox Automotive, is transforming the automotive industry by enabling omnichannel car-buying experiences across all online channels and in-store systems. Cox Automotive Deal API empowers OEMs, lenders and independent software partners to deliver deal consistency at every touchpoint, bridging data gaps between systems … Continued
ATLANTA, Oct. 30, 2024 – Cox Automotive, the world’s largest automotive services and technology provider, announces new applications of the company’s unique first-party data assets combined with the industry’s only true omnichannel car buying experience. The result – car buyers can now search for vehicles, comparison shop inventory, determine what they can afford, and sign … Continued
Jonathan Smoke, chief economist at Cox Automotive, joins this Car Dealership Guy Podcast episode to discuss some of the biggest topics shaping the 2024 car market, including shocks and surprises, the painful new phase for the used car market, why new car discounts have plateaued, and the evolving segments of the U.S. car market.