What Top Dealers Are Doing Differently to Win in Automotive Retail

In a market where every interaction matters, the most successful automotive retailers are those who understand—and act on—the emotional and practical needs of their customers. 

This exclusive eBook, built on insights from Cox Automotive’s 2025 Drivers of Car Shopping Satisfaction Study, reveals how leading dealerships are driving satisfaction and profitability by focusing on four essential drivers: Control, Support, Education, and  Transparency. Learn how to turn friction points into loyalty-building moments and deliver the kind of experience that keeps customers coming back. 

Inside, you’ll discover: 

• The emotional highs and lows of today’s car buying journey
• Where shoppers are most likely to drop out—and how to keep them engaged
• How AI-powered insights are reshaping the retail experience 
• Real-world strategies to increase efficiency, profitability, and customer trust