Connected Retail Experience
Your Guide to a More Seamless,
Efficient Dealership Experience
Why Connected Retail Experiences Matter
Modern shoppers expect speed, personalization, and continuity across every touchpoint. Connected systems make that possible by:
- Working faster and smarter with assistive, AI‑driven insights
- Improving efficiency and decision quality through unified workflows
- Eliminating friction across online and in‑store interactions
- Building trust and transparency throughout the ownership lifecycle
Marketing:
Turning Visibility Into Engagement
If shoppers can’t find you—or if they abandon your site quickly—every downstream effort becomes harder. Prioritize AI that improves visibility, relevance, and speed on your web and marketplace touchpoints.
Autotrader increases visibility and conversion effortlessly with:
- AI‑powered Smart Search that helps shoppers find the right vehicles faster
- Intelligent Market Extension that automatically places inventory in high‑demand regions
- Scalable demand generation that expands opportunities without adding operational work
Dealer.com delivers a faster, more intuitive shopping experience with:
- AI‑driven personalization
- Natural‑language search
- Automated optimization that reduces friction, accelerates discovery, and boosts engagement and conversions without adding manual work
Sales:
Enabling Smarter, More Predictable Deal Execution
AI‑driven CRM and engagement tools help dealerships identify genuine buyer intent earlier, respond instantly with personalized communication, and focus effort on the shoppers most likely to buy—all without increasing manual workload.
VinSolutions keeps shoppers engaged and teams focused with:
- 24/7 automated text and email responses
- Predictive insights that surface high‑intent buyers sooner
- GenAI‑powered personalized messages for faster follow‑up
- AI‑driven prioritization that directs effort to the shoppers most likely to convert
Fixed Operations:
Protecting Your Most Reliable Profit Center
Your most reliable profit center benefits quickly from assistive AI for better calls, smarter recommendations, and automated recapture of declined services.
Xtime delivers clearer, more trusted service experiences with:
- AI‑assisted interactions and data‑backed recommendations
- Automated follow‑up for declined services and more consistent execution help recapture revenue, boost retention, and strengthen long‑term profitability
Back Office:
Strengthen Accuracy, Compliance & Efficiency
Deal speed and quality determine frontend gross, funding time, and fraud exposure. Focus on AI that cleans data, reduces errors, and guides decisions.
Deal Central streamlines dealmaking end‑to‑end with:
- AI‑assisted workflows to build and compare scenarios in real time
- Manager‑friendly engagement that doesn’t pull leaders off the floor
- A complete digital deal jacket that carries the deal without rework
- Embedded intelligence that drives better decisions early
Dealertrack protects every deal while keeping it moving with:
- AI‑supported ID verification to flag fraud early
- Automated data validation to prevent errors
- Digital contracting and compliance tools for cleaner execution
Inventory & Acquisition:
Precision at Every VIN
Smarter, VIN‑level insights help dealerships acquire, price, and merchandise vehicles with greater confidence—capturing condition data earlier, reducing rework, and moving inventory to market faster.
vAuto delivers smarter, faster inventory decisions with:
- VIN‑specific pricing and appraisal intelligence
- Real‑market competitive sets
- AI‑powered merchandising that streamlines photos and presentation—accelerating time‑to‑market with greater accuracy and fewer manual steps
Kelley Blue Book ICO strengthens every appraisal and acquisition decision with:
- Early, photo‑based damage detection and dynamic condition flows
- Offer Accelerator extends trusted KBB valuations across major marketplaces
- Scalable acquisition controls expand sourcing opportunities without adding staff or complexity
Where to Begin With Connected Retail
The strongest starting point is identifying tools that:
- Are demo‑ready and built for immediate impact
- Use trusted first‑party automotive data
- Integrate across the full retail lifecycle
- Prioritize efficiency, consistency, and customer experience
Focus first on capabilities that streamline daily workflows, reduce friction, and improve decision quality. From there, expand into unified systems that create a cohesive experience across marketing, sales, inventory acquisition, fixed ops, and back office.
The Bottom Line
A connected retail experience isn’t about adopting more tools—it’s about integrating the right ones. When every part of the dealership works together, teams move faster, customers feel more confident, and profitability rises. Learn More.
