The Cox Automotive Future of Digital Retail Study survey of 2,550 in-market shoppers reveals consumer demand for a convenient, consultative sales process that seamlessly connects online & offline car-buying options.
WANT TO DO ONE OR MORE STEPS OF THE PURCHASE PROCESS ONLINE
%
WANT TO SIGN FINAL DOCUMENTS AT THE DEALERSHIP
%
STILL WANT HELP FROM DEALERSHIP STAFF EVEN IF ONLINE PURCHASE OPTIONS ARE AVAILABLE
%
ARE MORE LIKELY TO BUY FROM A DEALERSHIP THAT OFFERS AT LEAST ONE COMPONENT OF DIGITAL RETAILING
%
What shoppers* prefer to do “online away from dealership…”
GET INFORMATION ABOUT THE DEAL
71%
Find info on incentives, trade-in value, info on add-ons, trade-in offer
UNDERSTAND AND SECURE FINANCING
43%
Apply for financing, notified of financing qualification
DEALERSHIP SITES
51%
Select add-ons, four square, make a deposit, finalize price
