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Coxautoinc

Driving Impact, Ep. 6: Building Stronger Customer Relationships

The best customer conversations start before a buyer walks into the dealership. Jessica Stafford discusses how deal intelligence gives sales and F&I teams more context about customer needs, budget…

Coxautoinc

Driving Impact, Ep. 5: Lessons from a 998-Vehicle Sales Month

How did one dealership grow from 35 vehicle sales a month to 998? In this episode of Driving Impact, Noah Lee shares practical lessons on AI, inventory management, transparent pricing and connected re…

Coxautoinc

Driving Impact, Ep. 4: The New Rules of Trust in AI Search

Consumers are increasingly relying on AI search and other AI-powered experiences to research dealerships, compare options and form opinions before ever visiting a showroom. Matt Maher and Tessa Nadik…

Coxautoinc

Driving Impact, Ep. 3: Customers Have Changed. Is Your Car-Buying Experience Keeping Up?

In this episode of Driving Impact, Matt Maher sits down with Jessica Stafford to discuss what today’s car buyers value most and how dealers can evolve alongside changing expectations. From…

Coxautoinc

Driving Impact, Ep. 2: The Rise of the AI-Driven Shopper

AI is changing the way people shop for vehicles. What does that mean for your dealership? In this episode of Driving Impact, Matt Maher sits down with Cox Automotive’s Noah Lee to explore how AI…

Coxautoinc

Driving Impact, Ep. 1: GEO, SEO, and the Changing Role of Search

Everyone is talking about AI, but where should dealers focus their time and attention? In the first episode of Driving Impact, Matt Maher sits down with Cox Automotive’s Tessa Nadik to disc…

What Dealers Are Leaving in the Service Lane – Ownership Study

What Dealers Are Leaving in the Service Lane Dealership service revenue is at an all-time high. So is the amount of money dealers are leaving on the table. New research from Cox Automotive reveals exa…

Coxautoinc

2025 Car Buyer Journey Study: Topline Findings for Dealers

Dealer-focused highlights from Cox Automotive’s 16th Annual Car Buyer Journey Study (2025), based on an online survey of 2,344 recent vehicle buyers. Learn how new and used buyers shop today—satisfact…

Connected Retail Dealership Experience

Connected Retail Experience Your Guide to a More Seamless,Efficient Dealership Experience Why Connected Retail Experiences Matter Modern shoppers expect speed, personalization, and continuity across e…

What Dealers Need to Know About AI Right Now: Discovery, Data, and Decisions

Summary: Artificial intelligence is not a theoretical discussion. The question is no longer whether AI will matter, but how will it influence discovery, data strategy,…

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