icon-branding Inventory Icon icon-mail-hovericon-mail Marketing Icon icon-operationsicon-phone-hovericon-phone Product Training Icon Sales Icon Service Icon icon-social-fb-hovericon-social-fbicon-social-google-hovericon-social-googleicon-social-linkedin-hovericon-social-linkedinicon-social-rss-hovericon-social-rss icon-social-twitter icon-social-twitter-hovericon-social-twittericon-social-youtube-hovericon-social-youtube

COVID-19 BUSINESS UPDATES

View Details x
Challenges (Top Six) LP - Cox Automotive Inc.
UNLOCKING DATA TO CONNECT BUYERS TO VEHICLES
DIGITIZING THE AUCTION EXPERIENCE TO PROVIDE AN
ON-DEMAND MARKETLACE
MAXIMIZING VEHICLE UPTIME AND PROFITABILITY WITH
MOBILE FLEET SERVICES

industry challenges

we're tackling

Helping clients meet the big, bold complex challenges of the digital transformation era

ACCELERATING SALES BY DIGITIZING AND CONNECTING THE ONLINE SHOPPING AND SHOWROOM RETAIL EXPERIENCE FOR DEALERS AND CONSUMERS
ENABLING ALTERNATIVES
TO CAR OWNERSHIP THROUGH TRANSPORTATION MOBILITY PLATFORMS AND TECHNOLOGY
PERSONALIZING THE JOURNEY
TO CAPTURE AND RETAIN MORE CONSUMERS
ON-DEMAND AUCTION MARKETPLACE

We’re expanding our digital marketplace so dealers can buy and sell wholesale on-demand and in one virtual location.

New entrance and enhancements for buyers and sellers:

  • Integration of all information into one access point that is personalized for a faster and more efficient search.
  • New features include Real-Time Block, Selling Center, 360 Imaging, A/V tagging, Logistics Intelligent Pricing and transport tracker, recommended vehicles and Lot Vision.
  • Clients can also order logistics, recon services, assurance products and make inventory management decisions.

New app and desktop enhancements, including:

  • Recommendations, in-app offer management.
  • Integrated favorites/Workbook.
  • Audio/video tagging.
  • Push notifications for outbids, recommendations and offers.
ENABLING ALTERNATIVES

We’re preparing for transformative changes that will require a reimagining of what it means to be an auto retailer as consumers move from individual ownership toward shared access to mobility.

TAKE YOUR BUSINESS IN NEW AND PROFITABLE DIRECTIONS WITH ONE INTUITIVE PLATFORM

Optimize resources and deliver a modern service experience for vehicle owners with an efficient and automated alternative to manual concierge products:

  • Schedule and coordinate pickups/deliveries.
  • Dispatch employees and communicate with customers to drive revenue and increase loyalty.

Enable customers to book service appointments with concierge pickup & delivery options. Efficiently assign and manage loaner and courtesy vehicles.

UNLOCKING DATA

We’re harnessing data to provide key insights into your shoppers to further engagement and provide a faster road to the sale.

POWER A MORE INTELLIGENT BUSINESS WITH NEW INTEGRATED PRODUCTS

Allows dealers to closely monitor, update and execute the reconditioning process while leveraging vAuto industry-leading data to make informed used car inventory management decisions.

Stockwave now comes with vAuto’s live market insights, including Autotrader Scarcity and vAuto rBook data.

With ProfitTime integration inside of Stockwave, dealers can have a better view on their retail strategy when making wholesale acquisition decisions.

MAXIMIZING VEHICLE UPTIME

We’re simplifying fleet operations by providing end-to-end solutions that maximize uptime, drive productivity and keep vehicles doing what they do best: driving.

PERSONALIZING THE JOURNEY

We’re putting consumers at the center of your digital strategy to create exceptional shopping, buying and ownership experiences that drive brand loyalty and retention.

Take control of display advertising, including setting spend, audience, geo-targeting and what inventory to display. Retarget and re-engage shoppers within a large network of sites outside of Autotrader and KBB.com.

Drive increased advertising impact and exposure with Autotrader e-Lot, a prominent dealer-exclusive inventory carousel that displays inventory based on shopper activity across Autotrader and KBB.com.

Enables consumers to contact dealerships 24/7, ensuring a response every time. Managed services agents answer chat/texts for clients after hours or when a client is unavailable, coupled with second-chance lead opportunities.

CONNECT TO SERVICE-READY CONSUMERS WITH KELLEY BLUE BOOK

Connect with millions of monthly service-ready consumers that are looking for auto repair guidance on KBB.com to be part of their vehicle service consideration set.

MAXIMIZE FIXED OPS REVENUE POTENTIAL WITH DEALER.COM

In partnership with Xtime, maximize fixed ops revenue potential with targeted paid search campaigns optimized for shoppers who are looking for service locally.

  • Serve price-relevant search ads to shoppers using Xtime and Schedule products.
  • Ad budget is optimized for shoppers who are looking for local service.

PROTECT REVENUE THROUGH IMPROVED CUSTOMER ENGAGEMENT WITH VINSOLUTIONS

Connect Automotive Marketing Platform helps find and automate marketing opportunities in CRM for service, sales and parts across dealership’s various customer touchpoints to bring in the right customers at the right time.

DRIVE OWNER LOYALTY THROUGH ONE SERVICE EXPERIENCE PLATFORM WITH XTIME

See greater results from marketing by delivering targeted text marketing to help drive greater customer engagement and schedule more service appointments.

New mobile experience that brings all Xtime mobile functionality into one application, plus video capability for increased functionality and compatibility for dealership personnel.

Reduce transportation expenses and consistently provide a premium service experience through an integrated, on-demand, ride-sharing option with Lyft.

Customers can begin the check-in process when they arrive at the dealership, which eliminates waiting for an advisor and improves the in-dealership experience.

RETAIL EXPERIENCE

We’re making car buying more efficient for consumers and more profitable for dealers with technology.

ENGAGE MORE SHOPPERS AND CLOSE MORE DEALS WITH THE ONLY TRULY CONNECTED DIGITAL RETAILING EXPERIENCE

Deliver the most complete online to in-store experience to help drive more profits & efficiency in any market – up or down.

  • New packages and enhanced performance management.
  • New functionality including soft pulls, cash deals, send a deal, retrieve a deal with more accurate calculations.
  • VinSolutions CRM integration and shopper intelligence from VinSolutions Automotive Intelligence.

Digital Contracting on Dealertrack uniFI® helps dealers submit complete and accurate funding packages to their lenders electronically and receive funding as fast as the same day.

With different DMVs for all 50 states, RegUSA helps dealers manage out-of-state deals, allowing the back office to complete Reg & Title transactions accurately and efficiently.