Learning Center | Cox Automotive

Turning Data into Actionable Intelligence 12/21/2022 By Brent Towne, Sr. Director of Consumer Data Strategy Today’s consumers expect brands to understand them better than ever, offering personalized products and services. Meanwhile, brands are investing in customer data and experience management to maximize customer satisfaction, loyalty, and lifetime value. But modern data capabilities don’t always translate into relevancy and efficiency for the consumer. Or generate value for brands. In part two of our… Read Article

Connected Data: The engine that powers better results 08/11/2022 The Automotive industry is changing at breakneck speed. This includes a dizzying array of new vehicles being offered, many from completely new OEMs. A radical shift to electrification, and a steady and pronounced shift to more digital interactions are being felt throughout the entire industry. Read Article

Marketing

All Operations Inventory Marketing Sales Service Market Insights

2022 Car Buyer Journey Study Released 01/18/2023 The 13th annual Cox Automotive Car Buyer Journey Study reveals that satisfaction with the car buying process declined in 2022 for the second straight year. The 2022 Car Buyer Journey Study shows vehicle buyers were frustrated with high prices, limited availability, and the amount of time required to complete the process. Used-vehicle buyers, who are often more price sensitive and face higher interest rates, were particularly… Read Article

Car Buyer Journey Market Insights Commentary & Voices

Q4 2022 Manheim Used Vehicle Value Index Call Replay Available 01/10/2023 A replay of the Q4 2022 Manheim Used Vehicle Value Index Call held on Monday, January 9, is available below. Cox Automotive Chief Economist Jonathan Smoke and Chris Frey, senior manager of economic and industry insights for Cox Automotive, discussed the latest Manheim Used Vehicle Value Index and the major economic and industry trends that shaped the quarter and the year. Smoke and Frey were joined by Jeremy Robb, senior… Read Article

Manheim Used Vehicle Value Index MUVVI Market Insights Commentary & Voices

Commentary: How Variable Management Helps Cure a Used-Vehicle Hangover 01/09/2023 Auto Remarketing, Jan. 9. 2023 – Dale Pollak, founder of vAuto and executive vice president of Cox Automotive, writes in an opinion piece about how dealers have a "hangover problem" where they have overindulged while times were great. In this article, Pollak offers a hangover cure in the form of a new method to manage used-vehicle inventory, called variable management. Read the Article. Read Article

Inventory News Coverage Commentary & Voices

Register Today: Cox Automotive 2023 Industry Insights and Sales Forecast Call 01/09/2023 Register now to join Cox Automotive Chief Economist Jonathan Smoke, Senior Economist Charlie Chesbrough, and the Industry Insights team for the 2023 Industry Insights and Sales Forecast Call. Thursday, January 12 11 a.m. EST. As a new year dawns for the automotive industry, the team will give a deep dive into the economy and auto industry, covering the new, used, and wholesale vehicle markets for 2022. They… Read Article

Market Insights Commentary & Voices

Don’t Panic: Loan Defaults and Repossessions Are Rising, and That’s Normal 12/21/2022 In today's market, the deterioration of consumer credit, and auto loan performance, in particular, is a worrying sign for industry watchers. In the context of high inflation and with the Fed intent on slowing the economy and weakening the labor market, there are indeed clear signs of stress in the system. Continued jobless claims are increasing, up from their historic lows. Auto loan delinquencies are also… Read Article

Market Insights Smoke on Cars

Who Will Blink First in 2023? 12/20/2022 My daughter and I love staring contests. Our rules are the same as everyone’s—whoever blinks first loses. Lately, I’ve sensed a similar staring contest emerging in the new car business between consumers, dealers, and automakers. The question is who will blink first? Before 2020, when dealership lots were overflowing with new-vehicle inventory, manufacturers were always quick to blink—offering bigger and better incentives to entice shoppers. Total… Read Article

Market Insights Commentary & Voices

As the Clock Winds Down on a Year Steered by Tight Inventory and Rising Loan Rates, Cox Automotive Offers 10 Predictions for 2023 12/19/2022 ATLANTA, Dec. 19, 2022 – With the start of the New Year just weeks away, the Cox Automotive Industry Insights team offers its expectations for the U.S. automotive market in 2023. By nearly all measures, 2022 was a difficult year for both the industry and the consumer, marked by historically low new-vehicle inventories, high prices, and stubborn inflation chipping away at monthly budgets. A relatively strong… Read Article

Press Releases

Transformation Toward eCommerce in Automotive Retailing Webinar Replay Available 12/13/2022 A replay of the Cox Automotive Transformation Toward eCommerce in Automotive Retailing webinar presented by Paulo da Silva, Vice President of Ecommerce Operations and Brett Pomerantz, Senior Director of Ecommerce Strategy is now available. Tune in to hear Paulo and Brett discuss how retailer processes and approaches are evolving to keep up with consumer buying preferences. Read Article

Cox Automotive Monthly Industry Update Video Series – Episode 8 12/09/2022 The Cox Automotive Monthly Industry Update is produced by the Cox Automotive Economic and Industry Insights team with the goal of providing a holistic look at the auto industry’s performance each month in video format. In Episode 8, Cox Automotive Research Manager Rebecca Rydzewski is joined by Executive Analyst Michelle Krebs and Research Manager Quentin Wallace. The 12-minute presentation covers sales, inventory and pricing for both… Read Article

Monthly Industry Update Market Insights Commentary & Voices

Cox Automotive Dealer Sentiment Index: U.S. Auto Dealers See Market Weakness in Q4, Driven by the Economy and High Interest Rates; Market Outlook Lowest in Survey History 12/07/2022 ATLANTA, Dec. 7, 2022 – U.S. automobile dealer sentiment in the fourth quarter of 2022 dropped to the lowest level since the start of the COVID-19 pandemic, according to the Cox Automotive Dealer Sentiment Index (CADSI). At 43, the current market index is below the threshold of 50, indicating that more dealers view the current auto market as weak than strong. The index is down 6 points quarter… Read Article

Cox Automotive Dealer Sentiment Index CADSI Press Releases

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