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2 min read
This is the Way Forward: Digital Retailing Insights to Drive Success in 2021.
02/02/2021
We all know that 2020 created huge shifts in consumer habits and behaviors – from the way we shop, work, eat and even how our kids learn. Our world has become much more digital and companies have embraced contactless business models almost overnight. Of course, this shift to digital has had a profound impact on the automotive industry. Consumers are making it clear that digital retailing…
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Marketing
All
Operations
Inventory
Marketing
Sales
Service
Market Insights
1 min read
Turning the Lessons of COVID-19 into Competitive Advantages
02/18/2021
The COVID-19 pandemic turned 2020 into one of the most difficult years in a century, uprooting lives all over the world. Last March, many people in the U.S. had to quickly adapt to what is now commonly referred to as the “new normal.” The pandemic also significantly altered the U.S. automotive industry, particularly in three ways: 1) THE DIGITIZATION OF RETAIL2) THE RISE OF TOUCHLESS SERVICE3)…
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Digital Retailing
Digitization of End-to-End Retailing
touchless service
Market Insights
2 min read
As the Car-Buying Process Moves Online, Satisfaction Jumps to an All-Time High
02/01/2021
We all know that 2020 created huge shifts in consumer habits and behaviors – from the way we shop, work, eat and even how our kids learn. Our world has become much more digital and companies have embraced contactless business models almost overnight. Of course, this shift to digital has had a profound impact on the automotive industry. During the Cox Automotive Experience, I presented key…
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Digital Retailing
Complete Retail
Digitization of End-to-End Retailing
Market Insights
Commentary & Voices
1 min read
Six Predictions for the 2021 Automotive Market
01/08/2021
Predicting the future has long been a hazardous business, as crystal balls are more often anything but crystal clear. Indeed, consider any forecast offered in January 2020: An economy-crashing pandemic was not in the cards. Still, as we face a new year, the Research & Market Intelligence team at Cox Automotive has given thought to what lies ahead. Grounded by consumer and dealer research collected in…
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Market Insights
Commentary & Voices
15 min read
COVID-19 RECOVERY: SPEED BUMP OR ACCELERANT FOR THE EV MARKET?
09/22/2020
TAILWINDS, HEADWINDS AND WHIRLWINDS Still raging its way around the world, COVID-19 delivered an unprecedented sucker punch to the automotive industry. And while there’s universal agreement the industry will recover, it will look very different when it emerges. Part of that conversation will be how we do business (virtually); the other part will be whether our appetite for Electric Vehicles (EV) will be kicked farther down…
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Electric Vehicles
Mobility
Market Insights
60 min read
Lane Change with Dale Pollak & Jonathan Smoke. Navigating What’s Next.
07/29/2020
Cox Automotive Executive Vice President and vAuto Founder Dale Pollak and Chief Economist Jonathan Smoke, along with special guests discuss on the latest market insights and essential steps your dealership needs to take now to prepare for the headwinds likely ahead. Download slides
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Inventory
Smoke on Cars
Data Point
Economy & Trends
7 min read
Cox Automotive Industry Update Report: April 2020
04/22/2020
The April 2020 Cox Automotive Industry Update Report shares Cox Automotive’s multifaceted insight into the automotive marketplace to provide an overview of economic indicators, supply, demand, credit and other vital topics and trends affecting the industry. ECONOMIC INDICATORS The initial reading on Consumer Sentiment from the University of Michigan fell to 71 from 89.1 in March. The index has declined 29.7% from February, which was close…
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Market Insights
3 min read
5 Car-Shopping Trends That Persist in the Shadow of COVID-19
03/25/2020
It’s news to no one that these are anxious times. But despite what probably feels like all doom and gloom right now, there is actually plenty of opportunity for dealers to stay connected to customers, bring in new business, and even transform your 21st century sales and operational strategy for the better. We’ve analyzed the most recent data on consumer and dealer sentiment as well as…
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Market Insights
Marketing
3 min read
Staying Connected to Your Customers During COVID-19
03/19/2020
These are unprecedented times. Every day seems to bring more news of COVID-19’s latest impacts, both globally and locally. Through all of this, we are committed to sharing with you the most up-to-date information and relevant best practices to help you continue to provide the optimal customer experience for which your dealership is known. Start with these tips: While many shoppers may delay their vehicle purchase…
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Marketing
6 min read
Reimagining the Automotive Consumer Experience
02/21/2020
It used to be that the key differentiator for dealers and manufacturers would be the product on their lots - the vehicle. However, over the years, OEMs have improved their product quality, and the difference between the quality of one vehicle over another is now harder for consumers to distinguish. As a result, consumer experience is of greater importance now more than ever. 2 in 3…
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Market Insights
Marketing
7 min read
Cox Automotive Industry Update Report: February 2020
02/18/2020
The February 2020 Cox Automotive Industry Update Report shares Cox Automotive’s multifaceted insight into the automotive marketplace to provide an overview of economic indicators, supply, demand, credit and other vital topics and trends affecting the industry. ECONOMIC INDICATORS Consumer Sentiment from the University of Michigan rose to 100.9 in the initial February reading, above the consensus estimate of 99.5 and January’s 99.8. Improvement in expectations is…
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Market Insights
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