Automotive dealerships are highly complex operations.This introductory course provides a broad industry grounding and prepares the learner for a productive automotive career. To keep the material interesting and interactive, the “roadmap” agenda uses a creative approach that follows the life of a car from delivery to the dealership through multiple sales and service experiences. Learners become familiar with dealership operations as they experience different scenarios. Basic automotive terms and acronyms are explained, along with the responsibilities of each department within a dealership.