Commentary & Voices
Dealer Forward: The Service Experience and Social Distancing
Tuesday May 26, 2020
Welcome to Dealer Forward: Reimagining Automotive Retail, a weekly panel discussion that focuses on building resilience in three key auto retail areas – marketing, dealership performance and fixed operations. The latest panel discussion The Service Experience and Social Distancing inspects what servicing tactics are working for dealerships and how they are implementing them.
This week’s episode is hosted by Lori Wittman, senior vice president of dealer software solutions for Cox Automotive, and James Maynard, senior vice president of product and engineering of dealer software solutions for Cox Automotive. They are joined by Koby Mayer; service manager at Performance Toyota, and John Burford; dealer principal at Jack Burford Chevrolet.