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COVID-19 BUSINESS UPDATES

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Final Step of Vehicle Purchase Going Digital for Good

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Article Highlights

  1. The complexity of the registration and titling process has been amplified with the COVID-19 pandemic
  2. The good news is that there has been no significant disruption to electronic registration and title and electronic lien and title processing.
  3. Kait Gavin, vice president of operations for Dealertrack Titling Solutions, provides her perspective on how the pandemic is accelerating the adoption of a digitally enhanced registration and titling process.

Traditionally registration and titling have been complex parts of the vehicle purchase process. This complexity has been amplified with the COVID-19 pandemic in which dealerships have had to rethink how they sell cars while adhering to social distancing and more than 40 states have ordered significant changes to department of motor vehicles (DMV) standard operating procedures.

The good news is that there has been no significant disruption to electronic registration and titling and electronic lien and title processing, as maintaining DMV systems is considered an essential function. In an article published in WardsAuto, Kait Gavin, vice president of operations for Dealertrack Titling Solutions, provides her perspective on how the pandemic is accelerating the adoption of a digitally enhanced registration and titling process and permanently improving this step of the vehicle purchase.

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