CBT News, June 23, 2021 – Cox Automotive President Steve Rowley discusses his background, the first nine months at Cox Automotive and his perspective on the future of auto retail with Jim Fitzpatrick at CBT News.
Rowley wraps up the conversation by discussing the concerns car dealers are experiencing within the industry. He doesn’t believe they are any insurmountable obstacles but focus and creativity will be essential. Dealers should focus on leading in digital retailing. They have to figure out ways to do more for the customer while continuing to bridge the gap of a personal touch within a touchless environment.