icon-branding Events Icon Created with Sketch. Inventory Icon Created with Sketch. icon-mail-hovericon-mail Marketing Icon Created with Sketch. icon-operationsicon-phone-hovericon-phone Product Training Icon Created with Sketch. Sales Icon Created with Sketch. Service Icon Created with Sketch. icon-social-fb-hovericon-social-fbicon-social-google-hovericon-social-googleicon-social-linkedin-hovericon-social-linkedinicon-social-rss-hovericon-social-rss icon-social-twitter Created with Sketch. icon-social-twitter-hovericon-social-twittericon-social-youtube-hovericon-social-youtube

Commentary & Voices

Digital retailing is about more than technology


Facebook Share Twitter Tweet Linkedin Share Email Email

Salesman dealer using digital tablet to sign in

“To win in the new retail environment is to embrace the online channel while simultaneously changing the traditional in-stores process,” according to Pete Batton, general manager of Digital Retailing at Cox Automotive. In an op-ed published by Automotive News, Batton encourages dealers to not only embrace technology, but also disrupt themselves. He says: “The new model for auto retail isn’t simply about taking another step forward in online sales or inputting consumer information online. This new model is about entirely transforming the way you approach the business. It’s about rethinking how you sell a car; how you attract and retain the best talent; how you structure your business to better fit the future of auto retail. If you have simply checked the box by having an ‘online lead handling department,’ you likely have missed the point.”

Read the full op-ed published in Automotive News on December 24, 2018.

Sign up here to receive bi-weekly updates on news and trends dominating the automotive industry.