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Young dealership workers most likely to leave.

Prospects of Car-Dealership Work Scare Off Many Job-Seekers

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Article Highlights

  1. Cox Automotive’s 2017 Dealership Staffing Study says the turnover rate for 20- and 30-something Generation Y’ers is 52%, meaning, on average, every other Millennial who hires on at a dealership ends up leaving.
  2. Total dealership turnover in general is 40%, but is 67% in sales, where working on commission without a guaranteed income scares away both jobholders and job-seekers, according to the study that proposes a remedy or two.
  3. Many of the people who showed “zero interest” in dealership employment said they didn’t want to work on commission or thought they lacked the necessary skills, she says. “The biggest opportunity is to create awareness. There is more to working at a dealership than being a front-line salesperson.”

Millennials lead the way when it comes to calling it quits at car dealerships, where employee turnover has been a chronic issue.

Cox Automotive’s 2017 Dealership Staffing Study says the turnover rate for 20- and 30-something Generation Y’ers is 52%, meaning, on average, every other Millennial who hires on at a dealership ends up leaving.

But it is not just them. About one in three Gen X’ers and one in four Baby Boomers account for dealership turnovers that are “crazy high” industrywide, says Isabelle Helms, Cox’s vice president-research and market intelligence.

Total dealership turnover in general is 40%, but is 67% in sales, where working on commission without a guaranteed income scares away both jobholders and job-seekers, according to the study that proposes a remedy or two.

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