CDK Services Restoration Plan

We are collaborating with CDK to bring your Cox Automotive integrations online. View the Cox Automotive Integration Dashboard below to track key activities that will need to be completed before full restoration can be achieved. We will update as status changes.

Over the past three weeks, our team has been dedicated to restoring functionality to our integrations with CDK. We want to thank you for your partnership as we’ve worked to prioritize your business continuity and safe data practices during this restoration.

We are pleased to inform you that for our primary integrations, listed below, we have completed restoration with CDK. This milestone marks a significant step towards resuming normal operations and ensuring the continuity of your business, which remains our top priority.

Please find below the list of integrations that have been restored:

  • VinSolutions
  • Dealertrack (F&I and RTS)
  • Xtime
  • vAuto
  • Homenet

In addition, we have been informed by CDK that Cox Automotive integrations with the following CDK platforms have also been restored:

  • CDK DMS
  • CDK Digital Retailing
  • CDK CRM

Should you have any questions or require further assistance, please do not hesitate to reach out to your sales and/or Performance Manager or our 1-855-COX-AUTO support line. Our support team is on standby to provide any necessary support.

Thank you once again for your patience and trust in Cox Automotive.

Cox Automotive Integration Dashboard

Last updated 07.11.24
Activites CDK Digital Retailing VinSolutions CRM Dealertrack F&I Dealertrack Reg & Title Xtime Service Dealertrack DMS (Service Apps) vAuto Homenet CDK CRM
CDK DMS Integrations
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Security Certification (from CDK)
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Secure Restoration Technical Planning
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Secure Restoration Being Executed
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Integration Restored and Cox Automotive Client Tests Confirmed
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Activation Steps and CDK Integration Restoration Details

Activation Requirement Steps
  • No action is needed from the client once VinSolutions integrations have been restored.
  • Only the last 5 days of data from CDK DMS will be imported into VinSolutions.
  • CDK should make historical data available within 6 business days and it will be uploaded once available.
  • Once historical data is uploaded:
    • Service data should reconcile automatically
    • Sales data will require the following steps:
      1. If your DMS Import is set to “Do Not Create Customer/Leads” – Use the “DMS to CRM Sales/Customer Matching report” to match existing leads or customers, or to create a new customer.  
      2. If your DMS Import is set to “Create Customers/Leads”. This setting can make duplicate records due to changes in sales information. It is recommended that the dealerships work on the Potential Duplicate Customer report so any newly created duplicates can be merged with the existing customer/lead.    
  • If you have any desking questions, or if you are unsure of your DMS Import setting, please contact 866-Cox Auto.
Integration Restoration Details
  • The following CDK integrations are now fully accessible to all Cox Automotive customers:
    • Receive Service Appointments 
    • Receive Repair Order (RO) data 
    • Receive Parts data 
    • Receive Sales data   
    • Desking – the ability to send deals to CDK DMS 
  • For those who use the Car Dashboard feature, push will not be available until further notice. 












Activation Requirement Steps
No dealer action will be needed upon service restoration.



















Integration Restoration Details
  • The following Dealertrack F&I Integrations to CDK Systems have been restored:
    • Export credit application data through Deal Transfer
    • Import data for digital contracting and iDeal
    • Import credit application information will not be available until further notice.
    • We will not automatically mark vehicles sold for compliance purposes, therefore we encourage you to continue to persist with the manual workaround in place from Jun 19, 2024, to properly flag the sold date.
  • The following Dealertrack Registration and Titling Integrations to CDK Systems are being restored:
    • Import data from CDK DMS
    • Write back data into CDK DMS manually
      • Automatic data push is not yet enabled. A manual push to the DMS will still be required.
      • NOTE:  It is crucial to include the stock # or customer # from the transaction to ensure accuracy
Activation Requirement Steps
  • Data should automatically update in Xtime once the integrations have been restored. You can begin using Xtime with CDK as you have in the past.
  • For RO’s created in or outside of Xtime manually during the outage, you will need to re-enter them directly into CDK.
















Integration Restoration Details
  • All Schedule, Engage, and Inspect integrations have been enabled.
  • Appointments: Future appointments will automatically be sent to CDK for future appointments. None of the records that occurred during the outage will be sent for appointments.
  • Repair Orders: Once manual RO’s from Xtime are entered into CDK, they will create a duplicate RO entry in Xtime. Please do not delete these orphaned RO’s.
  • Linking Orphan RO with CDK RO: Store Managers can download the “CDK VIN Import/Export” file from the Admin page. Once VINs from the manual ROs are entered into spreadsheet, the file can be uploaded and will link the service history of the Manual RO to the associated VIN.
  • To prevent unnecessary mass notifications for past Appointments & ROs from going out to customers when CDK Integrations are re-enabled:
    • Xtime will turn off 3 notification types while a dealer is getting re-enabled with CDK for the first 12 hours: (1) Customer Arrival Text, (2) Appointment completion email, (3) Appointment Completed Follow-up 
    • This would also suppress some “correct” notifications that would otherwise be sent - the 3 notification types above, during this 12-hour window
Activation Requirement Steps
IMPORTANT: Check and Update Your Inventory in DMS:
  • Until restoration is complete, make certain to manually update your DMS to reflect any changes made in vAuto/Homenet.
  • Exports will reflect the current state of inventory in vAuto/HomeNet and may be impacted when inventory polling is reenabled.  

  • Switching Data Source (if applicable): If you previously requested a switch away from CDK and want to revert, contact customer support (vat.support@coxautoinc.com or 1-855-Cox-Auto)

    Fields manually edited in vAuto are locked and will not be overwritten by the DMS. You can manually unlock these fields or request Customer Support to mass unlock fields.
Integration Restoration Details
Inventory feeds for the following inventory management solutions have been restored: vAuto ProfitTime, Provision, Conquest, and HomeNet IOL.












Activation Requirement Steps
Contact your CDK Representative for status on when the data will be fully restored.












Integration Restoration Details
  • The following Cox Automotive applications are now fully accessible with CDK Digital Retailing:
    • vAuto – Inventory feeds export to Cox Automotive   
    • HomeNet Automotive – Inventory feeds 
    • AIS Incentives Data for Canada – Incentives data feed  
    • Kelly Blue Book (KBB) Vehicle Data – Valuation data  
    • Dealer.com (DDC) Integration – Analytics script, modal script, website buttons 
    • Ford Blue Advantage (FBA) – Redirect to CDK Digital Retailing/Inventory 
    • F&I Express – Product and rate calls 
    • VinSolutions CRM Integration – Leads 
    • Dealertrack Finance & Lead Driver – Credit application/decisions 
Activation Requirement Steps
Contact your CDK Representative for status on when the data will be fully restored.


Integration Restoration Details
Autotrader, KBB and DDC leads are now re-connected to the CDK CRM and are ingesting leads for clients to manage and close. Should issues be experienced, leads can be worked through nVision for Autotrader and Control Center for DDC.

We understand there may be more questions as each integration is brought online and we encourage you to reach out to your Performance Manager or call 1-855-COX-AUTO for any assistance. We appreciate your partnership as we work together to restore services safely, securely and in a manner that optimizes business continuity to the greatest extent possible.

Last updated 07.12.24

Maintain Business Continuity

To support Cox Automotive clients who are affected by the CDK outage, we developed a comprehensive resource library containing instructions and training materials to help dealers keep their businesses moving forward.

Dealers that have access to Autotrader Dealer Site, who want to add/remove/edit vehicles on their listings can navigate to the inventory management screen by: Home>Vehicles>Inventory List

KBB ICO: Manually Noting Customer Information

Autotrader and KBB Listings Clients: Manage Leads in nVision

Log into nVision and follow these directions to work Autotrader and KBB leads through nVision.

Log into nVision here: https://nvision.coxautoinc.com/
Click path to lead management dashboard:

These leads contain consumer contact information to follow up with prospects.

Here is the how-to video with voiceover that walks through the steps to augment your lead management
process: Lead management tutorial

If you do not have an nVision login or want to change your lead routing, please contact your Autotrader
representative or contact Client Support at 855-COX-AUTO

All dealers with Dealer.com products should have access to Inventory Manager. This tool allows full control
over vehicle attributes that display on the website and get syndicated out to 3rd parties.

Inventory Manager quick start guide: https://apps.dealer.com/welcome/tutorials/index?lang=en_US
(Needs Control Center access to view quick start guide.)
Click path: Welcome>Tutorials>Inventory Manager

Dealer.com Website Clients: View Leads in Dealer.com Control Center

Log in to DDC and follow these steps to learn how to navigate Control Center:
https://apps.dealer.com/welcome/as/roimotorsdemo/roimotorsdemoadmin/static/training/interactive/config/Navigating_ControlCenter/index.html#/l[…]wEg

If you do not have a Control Center login (or have any other questions), please contact the DDC support
team at – General number for support is 888.895.2994 or submit a case here:
https://www.dealer.com/support/requestform/

Two options are available:

  1. View list of leads and information
  2. Reconfigure lead distribution to email inbox or centralize email to dealers

Verifying the leads in control center

Manually input Lead and Credit Application through Dealertrack

Dealers who typically access eLead or Roadster portals to push a lead or credit applications into the Dealertrack system can do so manually.
Manual Workaround for eLead and Roadster
How to manually create & submit a credit application in Dealertrack

Please contact your Performance Manager should you wish to update lead routing capabilities.

  • Use your menu provider or paper brochures to sell aftermarket products
  • A Digital Retail product that is not Roadster is available to present aftermarket products
  • If you have a menu provider that is not CDK, can refresh calculation in the menu tool
  • If your menu provider is CDK, do it in a spreadsheet, complete in non-CDK desking tool

Aftermarket Contracts

There are 2 options to create Aftermarket contracts in Dealertrack:

  1. Use the Dealertrack aftermarket widget to add aftermarket products, generate contacts, and rate products: Create an aftermarket product contract
  2. Manually add aftermarket products via the contract financing page: Add an aftermarket product via contract financing page

Manually update Sold Vehicle Status

Follow these steps to mark a vehicle sold Sold vehicle processing

Manually Create & Submit a Credit App

Follow these steps to manually create and submit a credit application on Dealertrack: create the application, locate your customer, complete the necessary information, and submit to eligible lenders.
How to manually create & submit a credit application

Manually input Lead and Credit Application through Dealertrack

Track lender decisions in the “decision” section of the deal jacket under the “Deals” tab. Click on App Status in the Quick Links bar, located underneath the Search bar.
Manual Workaround for eLead and Roadster

Manually Submit a Digital Contract

Follow these steps to manually create and submit a digital contract on Dealertrack: select lender from credit decision screen (or start a spot contract), start contract, complete the necessary financing information, submit for verification, and then submit to the lender.
How to manually submit a Digital Contract

Aftermarket Contracts

There are 2 options to create Aftermarket contracts in Dealertrack:

  1. Use the Dealertrack aftermarket widget to add aftermarket products, generate contacts, and rate products: Create an aftermarket product contract
  2. Manually add aftermarket products via the contract financing page: Add an aftermarket product via contract financing page

If a dealer has access to IOL via Bridge, and can edit inventory (write permissions), the dealer user can create inventory by following the below steps:
HomeNet Instructions for Adding a Vehicle Manually
HomeNet Video Tutorial

Follow these steps to finalize the deal with VinSolutions Desking versus the DMS.

Log Into VinSolutions, add customer and zip code.

  • Select lead source and lead type
  • Navigate to Desk Deal
  • Manually enter a vehicle
  • Calculate taxes and fees
  • Push customer to RouteOne or Dealertrack for credit and contracting

This document outlines our current recommended procedures to continue servicing vehicles. There are inherent limitations without access to a DMS. These procedures may evolve as we determine additional improvements.

  • Consumer and Dealer Schedule is working as expected
  • Engage/Check-in will continue to support a work-around and media capture but will lack the ability to generate the RO. Media will be saved in Xtime.
  • Inspect has a high dependency on DMS and will not populate with RO or VIN data and a quote can’t be sent to consumers. A “New RO” must be created using the tag number and RO lines added manually. Upon completion of service, the booklet page must be saved as a PDF.
  • Payments (Engage/Schedule) enter a payment amount and send the payment link to the consumer or process credit cards as you do today.
  • No data can be sent to the DMS upon completion of the service; all documentation must be manually stored for future entry into the DMS.
Cox Automotive is closely monitoring the restoration of CDK’s services. As a precautionary measure, we have temporarily suspended integrations with CDK and their systems and solutions. This step is taken to prioritize safety and security for our clients. Cox Automotive will resume our integrations with CDK when we determine it is safe to do so.

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