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Connected Service - Cox Automotive Inc.
CONNECTED SERVICE

DRIVE FIXED OPS REVENUE, BOOST RETENTION, INCREASE EFFICIENCY

A service platform that integrates CRM, DMS and inventory management

Combine your service department, CRM, DMS and inventory management systems into a single integrated platform that creates an outstanding vehicle ownership experience, drives service business through the industry’s premier scheduling and shop management tool.

Why it's smart to integrate platforms

  • Increases ROI by using existing software solutions to their fullest potential
  • Eliminates duplicate data entry, provides single sign-on and allows employees to perform every job function from one screen
  • Connects the sales floor with the service lane and schedules customers’ first service appointments with one click
  • Makes it easy to source the right inventory from service lane customers
  • Provides consistent menu offerings and pricing throughout all service tools
  • Seamlessly coordinates internal and external scheduling processes
  • Easily integrates third-party vendors via the Opentrack platform
  • Centralizes customer access to service history, recommendations and communication logs
  • Provides comprehensive reporting and performance management with dashboards to help identify key service trends and opportunities

An optimized user experience that lets you move seamlessly across tools

Xtime Spectrum
+
VinSolutions Connect CRM
  • Select customers in VinSolutions Connect CRM and instantly schedule their service appointments in Xtime Spectrum 
  • BDC agents can combine Xtime’s VIN-specific menus, real-time scheduling and repair order history with customer CRM data
Xtime Spectrum
+
vAuto Provision
  • Quickly match service drive vehicles to inventory acquisition and pricing recommendations from vAuto
  • Increase efficiency when sourcing vehicles from service department customers
Xtime Spectrum
+
Dealertrack DMS
  • Real-time online, mobile and in-dealership service appointment scheduling, and access to vehicle updates and repair order history
  • Integration with TSD or Bluebird loaner car management
  • Real-time integrations for vehicle check-ins (customer, vehicle, RO history, hang tag, mileage, pay type, service type, etc.)
  • Accept estimates, open & print repair orders and seamlessly update them in real time
  • Repair order writebacks for Concern, Cause, Correction, and Approved Service Recommendations
  • Bill out parts and part kits directly through Xtime

Ready to get started?

We’re here to help! Learn more about Cox Automotive’s connected service experience.

  • Looking for a demo (including all of the Cox Automotive products that comprise this integrated solution)?
  •  Are you interested in any individual products that are part of this connected workflow: Xtime Service Experience Platform, VinSolutions Connect CRM, vAuto Provision, or Dealertrack DMS?
  • Have a question about how this offering works with other Cox Automotive solutions?
  • Ready to become a client?

     

Just give us a few details in the “Message” field, and we’ll make sure the right team member gets in touch with you.

Interested in joining our team? Visit our career site.