Solutions / Connected Service
Drive Fixed Ops Revenue, Boost Retention, Increase Efficiency
A service platform that integrates CRM, DMS and inventory management
Combine your service department, CRM, DMS and inventory management systems into a single integrated platform that creates an outstanding vehicle ownership experience, drives service business through the industry’s premier scheduling and shop management tool.
Why it's smart to integrate platforms
- Increases ROI by using existing software solutions to their fullest potential
- Eliminates duplicate data entry, provides single sign-on and allows employees to perform every job function from one screen
- Connects the sales floor with the service lane and schedules customers’ first service appointments with one click
- Makes it easy to source the right inventory from service lane customers
- Provides consistent menu offerings and pricing throughout all service tools
- Seamlessly coordinates internal and external scheduling processes
- Easily integrates third-party vendors via the Opentrack platform
- Centralizes customer access to service history, recommendations and communication logs
- Provides comprehensive reporting and performance management with dashboards to help identify key service trends and opportunities
An optimized user experience that lets you move seamlessly across tools
Xtime Spectrum
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VinSolutions Connect CRM
- Select customers in VinSolutions Connect CRM and instantly schedule their service appointments in Xtime Spectrum
- BDC agents can combine Xtime’s VIN-specific menus, real-time scheduling and repair order history with customer CRM data
Xtime Spectrum
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vAuto Provision
- Quickly match service drive vehicles to inventory acquisition and pricing recommendations from vAuto
- Increase efficiency when sourcing vehicles from service department customers
Xtime Spectrum
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Dealertrack DMS
- Real-time online, mobile and in-dealership service appointment scheduling, and access to vehicle updates and repair order history
- Integration with TSD or Bluebird loaner car management
- Real-time integrations for vehicle check-ins (customer, vehicle, RO history, hang tag, mileage, pay type, service type, etc.)
- Accept estimates, open & print repair orders and seamlessly update them in real time
- Repair order writebacks for Concern, Cause, Correction, and Approved Service Recommendations
- Bill out parts and part kits directly through Xtime
Ready to get started?
We’re here to help! Learn more about Cox Automotive’s connected service experience.
- Looking for a demo (including all of the Cox Automotive products that comprise this integrated solution)?
- Are you interested in any individual products that are part of this connected workflow: Xtime Service Experience Platform, VinSolutions Connect CRM, vAuto Provision, or Dealertrack DMS?
- Have a question about how this offering works with other Cox Automotive solutions?
- Ready to become a client?
Just give us a few details in the “Message” field, and we’ll make sure the right team member gets in touch with you.
Interested in joining our team? Visit our career site.