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Data Point

Dealership Service Volume Increases, Revenue Hits New High in December, according to Xtime Metrics


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Service centers at U.S. franchised dealerships were busier in December than in November, according to the latest analysis of Xtime metrics. Both the Repair Order Volume Index and the Repair Order Revenue Index increased in December versus November. Repair order volume remains well below pre-pandemic levels, but revenue per repair set another record high.

The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information indexed to January 2019. The two, top-line measures provide a glimpse into service department performance at franchised dealerships in the U.S. Xtime provides software that helps auto dealers facilitate more than 10 million service appointments monthly.

In December, the Repair Order Volume Index was up 2.6% month over month from November, at 87.9, and was up 3.3% from December 2020 but down 6.4% from December 2019.

The overall volume of repair orders being processed at U.S. franchised dealerships continues to be lower compared to the months prior to the onset of the global pandemic. Research from Cox Automotive indicates many consumers continue to delay or put off having their vehicles serviced, although this number is down significantly from the height of the pandemic. Lately, owners are delaying service more because of concerns over costs rather than fewer miles being driven.

Xtime Repair Order Volume Index
Click image to enlarge.

The average revenue generated per repair order rose for the sixth straight month. At 119.6, the Repair Order Revenue Index in December was 10% higher than December 2020 and up 1.4% from November. The Revenue Index in December 2021 was also up 20.2% from December 2019.

The overall trend line indicates revenue per repair order has taken a step change since the COVID-19 pandemic hit the auto industry. Each repair order generates more than $480 in revenue on average.

Xtime Repair Order Revenue Index
Click image to enlarge.

Cox Automotive Industry Insights, with help from the Xtime data team, will report the Repair Order Volume Index and Repair Order Revenue Index around the 20th of each month. For more information, reach out to the Cox Automotive Public Relations team.

Xtime is the leading end-to-end software solution that drives customer loyalty and revenue for automotive dealers in each stage of the service process. With easy-to-use technology and industry experts, Xtime helps dealers meet changing customer expectations. As an advanced, connected solution that provides exceptional support, Xtime is committed to helping dealers deliver the ultimate service experience. Through transparency, convenience, and trust, Xtime Spectrum — comprised of Schedule, Engage, Inspect, and Invite — facilitates more than ten million service appointments monthly. Xtime is a Cox Automotive™ brand.

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