Fixed Ops-Related Content | Cox Automotive Inc.

Cox Automotive’s Xtime Launches New Metrics To Track Service Department Activity 10/20/2021 In recent months, U.S. auto dealership profitability has soared. In fact, according to the Q3 2021 Cox Automotive Dealership Sentiment Index, franchised dealer profitability has never been higher, driven largely by strong demand and tight inventory of both new and used vehicles. In many cases, new vehicles have been selling at or above manufacturer’s suggested retail price (MSRP). Sales incentives are low as well. Revenue from… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

2021 Cox Automotive Service Industry Study: Parts Shortages, Staffing Concerns Hold Back Dealership Service Departments 10/11/2021 MISSION, Kan., Oct. 11, 2021 – Despite current headwinds and market conditions, dealership service centers remain resilient and continue to be among the most preferred service providers. According to the 2021 Cox Automotive Service Industry Study released today, 34% of consumers prefer dealership service centers, a 1 percentage point increase from 2018, and ahead of general repair shops. And while this is great news for franchise dealers, there… Read Article

Service Fixed Ops Press Releases

PODCAST: More Insights into 2021 Cox Automotive Dealership Staffing Study 06/25/2021 Auto Remarketing Podcast, June 25, 2021 – Nick Zulovich, senior editor, Auto Fin Journal, SubPrime Auto Finance News and BHPH Report, went straight to the orchestrator of the 2021 Cox Automotive Dealership Staffing Study for this episode of the Auto Remarketing Podcast. Cox Automotive senior industry intelligence manager Angela Drake shared additional insight about the study, which was initially distributed on Monday. Listen to Podcast. Read Article

Service Fixed Ops Dealership Staffing Study News Coverage

New Study Offers Blueprint for Dealership Fixed Ops Staffing Success 08/19/2019 Automotive News, Aug. 19, 2019 -- The shortage of talented auto service technicians is acute and growing. The turnover of service advisers at new-vehicle dealerships has come to resemble a revolving door. Workers younger than baby boomers aren't especially interested in dealership jobs, including those in the service department, parts desk and body shop. Even as franchised dealerships must rely on service revenue for an ever-greater share… Read Article

Service Fixed Ops News Coverage

10 Key Market Trends – 2019 Spring Update 05/23/2019 Jonathan Smoke, Chief Economist at Cox Automotive, provides an update on the Key Trends that, earlier in the year, were predicted to have the greatest impact on the automotive industry in 2019. VIDEO HIGHLIGHTS The Economy – Economic growth has been revised slightly downward from 2.6% to 2.4% GDP due to a softer than expected year-end 2018, plus a slow start in first quarter 2019. Despite the decelerating… Read Article

Fixed Ops Research Mobility credit interest rates New Car Used Car Market Insights Economy & Trends

Top Insights Shaping the Automotive Industry in 2019 01/24/2019 Jonathan Smoke, Chief Economist at Cox Automotive discusses the economic outlook for the automotive industry into 2019. Isabelle Helms, Vice President of Research & Market Intelligence, shares findings from the Cox Automotive Service Industry study to help dealers understand how to take advantage of these trends and differentiate themselves in the marketplace. Benefit of Strong Economic Tailwinds from 2018 – 2018 saw a robust economy… Read Article

Fixed Ops Research Mobility credit interest rates New Car Used Car Market Insights Economy & Trends

A Fresh Focus on Fixed Ops Is Paying Off 01/16/2019 Vehicle sales are now contributing less to dealership profit and fixed ops is contributing more. Today, fixed ops comprises 49% of dealership gross profit.1 The service department is also critical to retention and repeat sales. In fact, 74% of car buyers who had their vehicle serviced by the dealership of purchase said they were likely to return there to purchase their next vehicle, while only 35%… Read Article

Fixed Ops Dealership Experience Research Service

Want to Improve Employee Retention and Satisfaction? Everyday Tools and Technology Can Help 08/07/2018 Happy employees make for successful dealerships. It’s hard to disagree with that statement, right? Everyone wants employees to enjoy their work, be motivated to succeed, and to relish the idea of coming to work every day. But we all know that it’s not so simple. Boosting morale – and maintaining it – is a complex mesh of salary, opportunity, culture, and the day-to-day requirements of work.… Read Article

CRM Fixed Ops DMS F&I Staffing Operations

Boost efficiency with a faster, more enjoyable car-buying process 07/09/2018 Here’s why things are changing and why connected retail operations are so important to your business These are challenging times for dealer operators. Business is good, but that doesn’t mean there aren’t issues keeping you up at night, bedeviling today's profitability and compromising your store’s future. At issue is a conundrum with no easy answer: the need to reduce costs and improve the efficiency of the… Read Article

Digital Retailing CRM Fixed Ops Dealership Experience DMS customer satisfaction Operations

Keep your customers: Give them the experience they want 02/19/2018 This essay is excerpted from Jim Roche's new book, Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential. Jim Roche is senior vice president of marketing and managed services at Xtime, a Cox Automotive company. If you ask car owners across America, they will tell you the benefits of vehicle ownership, such as the positive impact it has on their lifestyles. Now, ask… Read Article

Service Fixed Ops News Coverage