Fixed Ops-Related Content | Cox Automotive Inc.

Top Insights Shaping the Automotive Industry in 2019 01/24/2019 Jonathan Smoke, Chief Economist at Cox Automotive discusses the economic outlook for the automotive industry into 2019. Isabelle Helms, Vice President of Research & Market Intelligence, shares findings from the Cox Automotive Service Industry study to help dealers understand how to take advantage of these trends and differentiate themselves in the marketplace. Benefit of Strong Economic Tailwinds from 2018 – 2018 saw a robust economy… Read Article

Fixed Ops Research Mobility credit interest rates New Car Used Car Market Insights Economy & Trends

A Fresh Focus on Fixed Ops Is Paying Off 01/16/2019 Vehicle sales are now contributing less to dealership profit and fixed ops is contributing more. Today, fixed ops comprises 49% of dealership gross profit.1 The service department is also critical to retention and repeat sales. In fact, 74% of car buyers who had their vehicle serviced by the dealership of purchase said they were likely to return there to purchase their next vehicle, while only 35%… Read Article

Fixed Ops Dealership Experience Research Service

Want to Improve Employee Retention and Satisfaction? Everyday Tools and Technology Can Help 08/07/2018 Happy employees make for successful dealerships. It’s hard to disagree with that statement, right? Everyone wants employees to enjoy their work, be motivated to succeed, and to relish the idea of coming to work every day. But we all know that it’s not so simple. Boosting morale – and maintaining it – is a complex mesh of salary, opportunity, culture, and the day-to-day requirements of work.… Read Article

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Boost efficiency with a faster, more enjoyable car-buying process 07/09/2018 Here’s why things are changing and why connected retail operations are so important to your business These are challenging times for dealer operators. Business is good, but that doesn’t mean there aren’t issues keeping you up at night, bedeviling today's profitability and compromising your store’s future. At issue is a conundrum with no easy answer: the need to reduce costs and improve the efficiency of the… Read Article

Digital Retailing CRM Fixed Ops Dealership Experience DMS customer satisfaction Operations

Keep your customers: Give them the experience they want 02/19/2018 This essay is excerpted from Jim Roche's new book, Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential. Jim Roche is senior vice president of marketing and managed services at Xtime, a Cox Automotive company. If you ask car owners across America, they will tell you the benefits of vehicle ownership, such as the positive impact it has on their lifestyles. Now, ask… Read Article

Service Fixed Ops News Coverage

Reinventing fixed ops; ‘Same same’ isn’t good enough 12/18/2017 Here are three troubling statistics about service departments at franchised dealerships: 1. These dealerships typically retain only about half of the customers who buy a new or used vehicle from them or visit their service department with no prior experience with the dealership. 2. The dealerships handle only 30 percent of service work performed each year across the country. 3. Service and parts department revenue increased… Read Article

Fixed Ops News Coverage

Fixed Ops 11/06/2017 When it comes to maintenance and repair services, dealers are leaving money on the table. In this video, Isabelle Helms, Vice President of Research & Market Intelligence at Cox Automotive, shares the revenue opportunity with fixed ops and what dealers can do to capture more of this potentially lucrative market. Check out all of the Top 10 Trend videos to learn more: Millennials Affordability Autonomous Vehicles Used Car… Read Article

Fixed Ops Research Service Market Insights Economy & Trends

Top 10 Trends Impacting the Automotive Industry Today 11/06/2017 Over the last decade, the automotive industry has experienced record lows followed by record highs. While the future is full of uncertainty, it is also full of opportunity, and Cox Automotive strives to help clients navigate this ever-changing marketplace. Here are the 10 trends that we believe will have the greatest impact on automotive businesses in the near-term and long-term. We will continue to monitor these… Read Article

Digital Retailing Fixed Ops Research Economy & Trends Vehicle Tech Used Car Millennials Market Insights Economy & Trends

Service 10/18/2017 When it comes to maintenance and repair services, dealerships are leaving money on the table. Despite being known for their knowledgeable and skilled technicians, dealers only capture 30% of service visits a year. Dealerships must more effectively “sell” their service department. Ultimately, a strong maintenance and repair customer service experience can lead to future sales and referral business. $ B spent on service Consumers spend $99… Read Article

Fixed Ops Research infographic Service Market Insights Economy & Trends

5 Reasons Your Dealership Should Be Selling Auto Parts on eBay Motors 10/25/2016 The online auto parts market is growing in leaps and bounds. With so many tutorial and how-to videos online, people feel more confident in their DIY skills when it comes to basic car maintenance. A UPS study in 2014 found that 69 percent of auto part shoppers research the part they want online, and 59 percent actually end up buying online. Parts sales on eBay Motors are no… Read Article

Fixed Ops Operations