icon-branding
Events Icon
Created with Sketch.
Inventory Icon
Created with Sketch.
icon-mail-hover
icon-mail
Marketing Icon
Created with Sketch.
icon-operations
icon-phone-hover
icon-phone
Product Training Icon
Created with Sketch.
Sales Icon
Created with Sketch.
Service Icon
Created with Sketch.
icon-social-fb-hover
icon-social-fb
icon-social-google-hover
icon-social-google
icon-social-linkedin-hover
icon-social-linkedin
icon-social-rss-hover
icon-social-rss
icon-social-twitter
Created with Sketch.
icon-social-twitter-hover
icon-social-twitter
icon-social-youtube-hover
icon-social-youtube
Support: 855-COX-AUTO
About Us
International
Careers
Contact
Brands
Autotrader
Central Dispatch
Dealer.com
Dealertrack
EV Battery Solutions
FleetNet America
Fleet Services
Kelley Blue Book
Manheim
NextGear Capital
vAuto
VinSolutions
Xtime
Solutions
Ecommerce
Retail360 Deal
DMS+
How We Help
U.S.
Operations
Nurture Customer Relationships (CRM)
Run Your Dealership (DMS)
Inventory
Acquire & Dispose of Cars
Floor Plan Cars
Plan & Optimize Inventory
Protect Wholesale Purchases
Recondition Cars
Transport Cars
Self-Inspect Cars
Marketing
Advertise Online
Attract Trade-In Customers
Create Your Website
Manage Customer Price Expectations
Manage Your Social Community
Measure Marketing Performance
Rank Higher in Search Results
Sales
Access Credit App Network
Digital Retailing
Connect Your Sales and F&I Processes
Digital Commerce & Transaction APIs
Manage Rebates & Incentives
Speed Up Registration & Titling
Solutions for Lenders
Service
Attract and Retain more Fixed-Ops Business
Mobility
Servicing Fleets
Managing Fleets
Servicing EV Batteries
International
Operations
Inventory
Inventory Management Software
Purchase Protection
Reconditioning
Wholesale Marketplace
Marketing
Digital Marketing Services
Digital Media Solutions
Pricing & Valuations
Sales
Service
Ownership & Retention
Newsroom
Latest News
Market Insights & Outlook
Auto Market Snapshot
Learning Center
Press Releases
Press Contacts
Newsroom Contributors
Toggle Mobile Menu
Brands
Solutions
Learning Center
About Us
Careers
Newsroom
International
International
About Us
Contact
©2024 Cox Automotive. All Rights Reserved.
Brands
U.S.
International
U.S.
Operations
Inventory
Marketing
Sales
Service
Mobility
3 min read
Dealership Service Revenue Increases While Ticket Volume Reflects Typical February Decline, According to Xtime Metrics
03/21/2024
According to a recent analysis of Xtime metrics by Cox Automotive, service activity at franchised dealerships in the U.S. decreased in February compared to January, while revenue increased slightly. In a historically challenging month for service departments, both the Repair Order Volume Index and the Repair Order Revenue Index improved year over year. The monthly Xtime volume and revenue metrics are designed to showcase average service…
Read Article
Operations
Service
Fixed Ops
Xtime
Market Insights
Data Point
2 min read
Dealership Service Ticket Volume and Revenue Increase in January, According to Xtime Metrics
02/20/2024
According to a recent analysis of Xtime metrics by Cox Automotive, service activity at franchised dealerships in the U.S. increased in January compared to December. The Repair Order Volume Index fell compared to January 2023, while the Repair Order Revenue Index remained higher year over year. The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information…
Read Article
Operations
Service
Fixed Ops
Xtime
Market Insights
Data Point
3 min read
Dealership Service Ticket Volume and Revenue Down in December, According to Xtime Metrics
01/22/2024
According to a recent analysis of Xtime metrics by Cox Automotive, service activity at franchised dealerships in the U.S. decreased in December, following a rise in November. The Repair Order Volume Index fell compared to December 2022, while the Repair Order Revenue Index remained higher year over year. “The December numbers are aligned with expectations for a big holiday month, but dealers have an opportunity to…
Read Article
Operations
Service
Fixed Ops
Xtime
Market Insights
Data Point
3 min read
Dealership Service Ticket Volume and Revenue Down in November, According to Xtime Metrics
12/21/2023
According to a recent analysis of Xtime metrics by Cox Automotive, service activity at franchised dealerships in the U.S. decreased in November, following a rise in October. The Repair Order Volume Index fell compared to November 2022, while the Repair Order Revenue Index remained higher year over year. “At the end of the day, this change mostly reflects seasonality, but there are also signs that dealers…
Read Article
Operations
Service
Fixed Ops
Xtime
Market Insights
Data Point
2 min read
Dealership Service Ticket Volume and Revenue Increase in October, According to Xtime Metrics
11/20/2023
According to a recent analysis by Cox Automotive of Xtime metrics, service activity at franchised dealerships in the U.S. increased in October, following a dip in September. The Repair Order Volume Index decreased compared to the previous year, the Repair Order Revenue Index remained higher than in October 2022. “The October service metrics from Xtime show no effects of the UAW strike,” said Skyler Chadwick, director…
Read Article
Operations
Service
Fixed Ops
Xtime
Market Insights
Data Point
2 min read
Dealership Service Ticket Volume and Revenue Retreat in September, According to Xtime Metrics
10/20/2023
According to a recent analysis by Cox Automotive of Xtime metrics, service activity at franchised dealerships in the U.S. declined month over month in September to 82.5, falling 10.5% from August and to the lowest level since April 2023. The Repair Order Volume Index was also lower year over year in September, down 4.3% from September 2022. “With the UAW strike against parts and distribution warehouses…
Read Article
Operations
Service
Fixed Ops
Xtime
Market Insights
Data Point
3 min read
Dealership Service Ticket Volume and Revenue Bounce Back in August, According to Xtime Metrics
09/20/2023
According to a recent analysis by Cox Automotive of Xtime metrics, service activity at franchised dealerships in the U.S. rebounded in August following a drop in July. After three months of consecutive declines, service revenue increased. Although the Repair Order Volume Index decreased compared to the previous year, the Repair Order Revenue Index remains higher than in August 2022. “If you had any doubts that summer…
Read Article
Operations
Service
Fixed Ops
Xtime
Market Insights
Data Point
2 min read
Dealership Service Ticket Volume and Revenue Decreased in July, according to Xtime Metrics
08/21/2023
A recent analysis by Cox Automotive of Xtime metrics revealed that service activity at franchised dealerships in the U.S. decreased notably in July compared to the previous month. Service revenue declined slightly for the third consecutive month after reaching record highs in March and April. The Repair Order Volume Index decreased compared to the previous year, while the Repair Order Revenue Index increased compared to July…
Read Article
Operations
Service
Fixed Ops
Xtime
Market Insights
Data Point
2 min read
Dealership Service Ticket Volume Increases Again in June While Revenue Edges Down, according to Xtime Metrics
07/20/2023
A recent analysis by Cox Automotive of Xtime metrics revealed that service activity increased again at franchised dealerships in the U.S. in June compared to the previous month. Meanwhile, service revenue decreased just slightly for the second month, off its previous record highs set in the spring. The Repair Order Volume Index is down year over year while the Repair Order Revenue Index remains up year…
Read Article
Operations
Service
Fixed Ops
Xtime
Market Insights
Data Point
2 min read
Dealership Service Ticket Volume Increases in May While Revenue Retreats from Record High, according to Xtime Metrics
06/20/2023
A recent analysis by Cox Automotive of Xtime metrics revealed that service activity increased notably at franchised dealerships in the U.S. in May compared to the previous month. Meanwhile, service revenue decreased just slightly from its previous record highs in March and April. Both the Repair Order Volume Index and the Repair Order Revenue Index increased year over year. The monthly Xtime volume and revenue metrics…
Read Article
Operations
Service
Fixed Ops
Xtime
Market Insights
Data Point
Load More