Market Insights – Cox Automotive Inc.

Dealership Service Ticket Volume and Revenue Increase in October, According to Xtime Metrics 11/20/2023 According to a recent analysis by Cox Automotive of Xtime metrics, service activity at franchised dealerships in the U.S. increased in October, following a dip in September. The Repair Order Volume Index decreased compared to the previous year, the Repair Order Revenue Index remained higher than in October 2022. “The October service metrics from Xtime show no effects of the UAW strike,” said Skyler Chadwick, director… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume and Revenue Retreat in September, According to Xtime Metrics 10/20/2023 According to a recent analysis by Cox Automotive of Xtime metrics, service activity at franchised dealerships in the U.S. declined month over month in September to 82.5, falling 10.5% from August and to the lowest level since April 2023. The Repair Order Volume Index was also lower year over year in September, down 4.3% from September 2022. “With the UAW strike against parts and distribution warehouses… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume and Revenue Bounce Back in August, According to Xtime Metrics 09/20/2023 According to a recent analysis by Cox Automotive of Xtime metrics, service activity at franchised dealerships in the U.S. rebounded in August following a drop in July. After three months of consecutive declines, service revenue increased. Although the Repair Order Volume Index decreased compared to the previous year, the Repair Order Revenue Index remains higher than in August 2022. “If you had any doubts that summer… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume and Revenue Decreased in July, according to Xtime Metrics 08/21/2023 A recent analysis by Cox Automotive of Xtime metrics revealed that service activity at franchised dealerships in the U.S. decreased notably in July compared to the previous month. Service revenue declined slightly for the third consecutive month after reaching record highs in March and April. The Repair Order Volume Index decreased compared to the previous year, while the Repair Order Revenue Index increased compared to July… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume Increases Again in June While Revenue Edges Down, according to Xtime Metrics 07/20/2023 A recent analysis by Cox Automotive of Xtime metrics revealed that service activity increased again at franchised dealerships in the U.S. in June compared to the previous month. Meanwhile, service revenue decreased just slightly for the second month, off its previous record highs set in the spring. The Repair Order Volume Index is down year over year while the Repair Order Revenue Index remains up year… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume Increases in May While Revenue Retreats from Record High, according to Xtime Metrics 06/20/2023 A recent analysis by Cox Automotive of Xtime metrics revealed that service activity increased notably at franchised dealerships in the U.S. in May compared to the previous month. Meanwhile, service revenue decreased just slightly from its previous record highs in March and April. Both the Repair Order Volume Index and the Repair Order Revenue Index increased year over year. The monthly Xtime volume and revenue metrics… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Revenue and Ticket Volume Decreased in April, according to Xtime Metrics 05/22/2023 A recent analysis by Cox Automotive of Xtime metrics revealed that service activity and revenue at franchised dealerships in the U.S. decreased in April compared to the previous month. However, the Repair Order Revenue Index has increased compared to last year and reached a record high in March, while the Repair Order Volume Index has decreased compared to April 2022. The monthly Xtime volume and revenue… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Revenue Hits March Record, according to Xtime Metrics 04/20/2023 The latest Cox Automotive analysis of Xtime metrics shows that service activity increased significantly month over month in March at U.S. franchised dealerships. The Repair Order Volume Index is lower than in March 2022, when service business was booming, but the Repair Order Revenue Index is higher than a year ago. The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Service Activity and Revenue Move in Different Directions in February, according to Xtime Metrics 03/20/2023 The latest Cox Automotive analysis of Xtime metrics shows that service activity decreased and service revenue increased month over month in February at U.S. franchised dealerships, as was the case in January. The Repair Order Revenue Index is up year over year, while the Repair Order Volume Index is down compared to February 2022. The monthly Xtime volume and revenue metrics are designed to showcase average service… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

January Service Activity and Revenue Increase Year Over Year, according to Xtime Metrics 02/21/2023 The latest Cox Automotive analysis of Xtime metrics shows that service activity decreased and service revenue increased month over month at U.S. franchised dealerships in January. The Repair Order Revenue Index and the Repair Order Volume Index were both up compared to January 2022. The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information indexed to… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point