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Data Point

Dealership Service Ticket Volume Increases Again in June While Revenue Edges Down, according to Xtime Metrics


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A recent analysis by Cox Automotive of Xtime metrics revealed that service activity increased again at franchised dealerships in the U.S. in June compared to the previous month. Meanwhile, service revenue decreased just slightly for the second month, off its previous record highs set in the spring. The Repair Order Volume Index is down year over year while the Repair Order Revenue Index remains up year over year.

The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information indexed to January 2019. The two top-line measures provide a glimpse into service department performance at franchised dealerships in the U.S. Xtime, a Cox Automotive brand, provides software that helps auto dealers facilitate more than 10 million service appointments monthly.

The June Repair Order Volume Index increased to 90.1, up 1.3% month over month from May’s upwardly revised number but was down 2.0% compared to June 2022.

Xtime Repair Order Volume Index for June

At 131.8, June’s Repair Order Revenue Index was down 1.3% from May’s upwardly revised reading and is up 4.3% year over year. The average revenue generated per repair order decreased by $7 off the revised record high set in April.

Xtime Repair Order Revenue Index for June

Cox Automotive Industry Insights, with help from the Xtime data team, report the Repair Order Volume Index and Repair Order Revenue Index around the 20th of each month. For more information, reach out to the Cox Automotive Public Relations team.

Xtime is the leading end-to-end software solution that drives customer loyalty and revenue for automotive dealers in each stage of the service process. With easy-to-use technology and industry experts, Xtime helps dealers meet changing customer expectations. As an advanced, connected solution that provides exceptional support, Xtime is committed to helping dealers deliver the ultimate service experience. Through transparency, convenience, and trust, Xtime Spectrum — comprised of Schedule, Engage, Inspect, and Invite — facilitates more than ten million service appointments monthly. Xtime is a Cox Automotive™ brand.

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