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Data Point

Dealership Service Activity and Revenue Increased in March, according to Xtime Metrics


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Both service activity and service revenue increased at U.S. franchised dealerships in March, according to the latest Cox Automotive analysis of Xtime metrics. The Repair Order Volume Index increased month over month in March to its highest level since July 2021. The Repair Order Revenue Index increased month over month to the highest level for the index, dating back to January 2018.

The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information indexed to January 2019. The two, top-line measures provide a glimpse into service department performance at franchised dealerships in the U.S. Xtime, a Cox Automotive brand, provides software that helps auto dealers facilitate more than 10 million service appointments monthly.

After four months of declines, the March Repair Order Volume Index was up 18.5% month over month from February, at 93.8 but was down 3.0% from March 2021.

Xtime Repair Order Volume Index

The average revenue generated per repair order rose for the fourth straight month after a slight decrease in November 2021. At 128.1, the Repair Order Revenue Index for March was up 12.5% year over year and up 2.0% from February.

Xtime Repair Order Revenue Index

“The overall trend line indicates revenue per repair order has taken a step change since the COVID-19 pandemic hit the auto industry, with each repair order generating more revenue for our franchised dealers and ultimately helping support profitability,” said Skyler Chadwick, director of sales engineers at Xtime. “As of March, each repair order generates $512 in revenue on average, a 25% increase over the pre-pandemic average.”

Cox Automotive Industry Insights, with help from the Xtime data team, report the Repair Order Volume Index and Repair Order Revenue Index around the 20th of each month. For more information, reach out to the Cox Automotive Public Relations team.

Xtime is the leading end-to-end software solution that drives customer loyalty and revenue for automotive dealers in each stage of the service process. With easy-to-use technology and industry experts, Xtime helps dealers meet changing customer expectations. As an advanced, connected solution that provides exceptional support, Xtime is committed to helping dealers deliver the ultimate service experience. Through transparency, convenience, and trust, Xtime Spectrum — comprised of Schedule, Engage, Inspect, and Invite — facilitates more than ten million service appointments monthly. Xtime is a Cox Automotive™ brand.

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