Service activity and service revenue decreased slightly at U.S. franchised dealerships in November, according to the latest Cox Automotive analysis of Xtime metrics. Both the Repair Order Revenue Index and Repair Order Volume Index decreased slightly month over month, but the revenue metric remains up year over year.
The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information indexed to January 2019. The two top-line measures provide a glimpse into service department performance at franchised dealerships in the U.S. Xtime, a Cox Automotive brand, provides software that helps auto dealers facilitate more than 10 million service appointments monthly.
The November Repair Order Volume Index decreased to 84.2, down 4.4% month over month from October’s upwardly revised number and was down 1.6% compared to November 2021.
Xtime Repair Order Volume Index
At 128.1, the Repair Order Revenue Index for November was down 1.6% from October’s upwardly revised reading and is up 8.9% year over year. The average revenue generated per repair order decreased by $8, after reaching a record high for the index in October.
Xtime Repair Order Revenue Index
Note: Historical data are seeing revisions, but the previously reported pattern remains intact.
Cox Automotive Industry Insights, with help from the Xtime data team, report the Repair Order Volume Index and Repair Order Revenue Index around the 20th of each month. For more information, reach out to the Cox Automotive Public Relations team.
Xtime is the leading end-to-end software solution that drives customer loyalty and revenue for automotive dealers in each stage of the service process. With easy-to-use technology and industry experts, Xtime helps dealers meet changing customer expectations. As an advanced, connected solution that provides exceptional support, Xtime is committed to helping dealers deliver the ultimate service experience. Through transparency, convenience, and trust, Xtime Spectrum — comprised of Schedule, Engage, Inspect, and Invite — facilitates more than ten million service appointments monthly. Xtime is a Cox Automotive™ brand.