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Data Point

Service Activity Sees Modest Decline While Revenue Stays Flat in September, according to Xtime Metrics


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Service activity and revenue at U.S. franchised dealerships moved in opposite directions in September, according to the latest Cox Automotive analysis of Xtime metrics. The Repair Order Volume Index declined modestly, while the Repair Order Revenue Index increased to a record high.

The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information indexed to January 2019. The two top-line measures provide a glimpse into service department performance at franchised dealerships in the U.S. Xtime, a Cox Automotive brand, provides software that helps auto dealers facilitate more than 10 million service appointments monthly.

The September Repair Order Volume Index decreased to 86.6, down 7.1% month over month from August’s revised number and down 1.4% compared to September 2021.

Xtime Repair Order Volume Index

The average revenue generated per repair order increased by a single dollar but reached a record high for the index dating back to January 2018. At 129.6, the Repair Order Revenue Index for September was up 0.2% from August’s upwardly revised reading and is up 11.9% year over year.

Xtime Repair Order Revenue Index

Note: Historical data are seeing revisions, but the previously reported pattern remains intact.

Cox Automotive Industry Insights, with help from the Xtime data team, report the Repair Order Volume Index and Repair Order Revenue Index around the 20th of each month. For more information, reach out to the Cox Automotive Public Relations team.

Xtime is the leading end-to-end software solution that drives customer loyalty and revenue for automotive dealers in each stage of the service process. With easy-to-use technology and industry experts, Xtime helps dealers meet changing customer expectations. As an advanced, connected solution that provides exceptional support, Xtime is committed to helping dealers deliver the ultimate service experience. Through transparency, convenience, and trust, Xtime Spectrum — comprised of Schedule, Engage, Inspect, and Invite — facilitates more than ten million service appointments monthly. Xtime is a Cox Automotive™ brand.

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