ATLANTA, March 24, 2016 – With the Service Department within a dealership becoming one of the most digitally advanced areas in automotive retailing, Cox Automotive™ and Xtime® today announced it will fuse its Dealertrack® Service Pro fixed operations product with its Xtime customer engagement and retention solution to create a single solution that benefits dealers and car owners alike. The integration is designed to help dealers better capitalize on customer loyalty and operational efficiency opportunities for their parts and service departments by delivering a more comprehensive service experience platform.
At the National Automotive Dealers Association (NADA 2016) Convention & Exposition this month, Xtime will demonstrate how this latest integration will create a service experience for vehicle owners that drives engagement and loyalty, optimizes departmental workflows, improves communications between advisors, technicians, parts employees and customers, and creates valuable long-term customer relationships.
“Fixed operations is a dependable and growing source of revenue for our dealer clients, and the ownership lifecycle and experience is closely connected to it,” said Keith Jezek, president, Software, Cox Automotive. “It makes perfect sense to merge the technologies that drive them to provide an efficient, engaging and effective system for both the vehicle owner and dealership.”
According to an Xtime commissioned research study, 83 percent of dealers state that their systems do not provide a superior ownership experience. The integration of Xtime and Service Pro facilitates an intuitive relationship between service touch points with owners, service department operations, and the owner experience. The result is enhanced owner loyalty and maximized potential of dealerships’ parts and service departments.
For demonstrations of the integrated solutions at NADA 2016, please visit our online demo booking schedule or visit us at Booth #1311C.
Xtime®, a Cox Automotive brand, delivers retention solutions for the automotive retail industry. Xtime, headquartered in Silicon Valley, is the exclusive or preferred provider for 24 major global automotive manufacturers in the United States, Canada and Australia, as well as leading dealership groups and services 7,000 dealerships. For more information, visit Xtime.com.
About Cox Automotive
Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has nearly 30,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 55,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.