Be Human At Your Core

Businesses that put humans at their core — whether employees, customers or communities — will recover faster and stronger, regardless of the challenges they face.

accelerate digital adoption to meet consumer demand

FUEL YOUR BUSINESS WITH REAL-TIME MARKET INSIGHTS

be human at your core

Be a pillar of your community

Build relationships and strengthen bonds by giving back to your community. Reach out to those in need – regardless of their race, ethnicity, gender identity or beliefs – to create deeper ties among both familiar faces and those you’re just getting to know.

Make continued safety the top priority for your employees and customers

The ongoing safety and well-being of your employees and your customers is essential. Issues of cleanliness, health and safety even once lockdowns are over are not going away. Maintain clear and transparent lines of communication through all of your traditional and social media channels as well as on your website, and update frequently.

Employee and customer interaction

No handshakes or close greetings
Keep 6 feet apart at all times
Follow conference room social distancing guidance

Avoid sharing of computer equipment or iPads
Face mask must be worn at all times during the meeting
Hand sanitizer (wash hands before and after meetings, if possible)

If possible, schedule appointments to limit the time onsite and always practice social distancing during the meeting
Follow all local government requirements

Commitment to client and team member health and safety

In select circumstances, Cox Automotive team members may visit clients at their place of business. Following are health and safety protocols all Cox Automotive employees will follow while visiting client businesses.

Employee and client interaction

Employees should observe the following precautions during client visits:

No handshakes or close greetings
Keep 6 feet apart at all times
Follow conference room social distancing guidance provided below
Avoid driving or transportation of clients with personal or business cars
Avoid sharing of computer equipment or iPads

General employee PPE during clients visits

Face mask must be worn at all times during the meeting
Hand sanitizer (wash hands before and after meetings, if possible)

Visiting clients

Follow all local government requirements. If possible, schedule appointments to limit the time onsite and always practice social distancing during the meeting. Face covering is required and limit time to no more than 10 minutes, within six feet of clients. Only use Cox Automotive equipment when showing clients how to use Cox Automotive tools, do not use client equipment (computer, iPad, etc.).

Conference room guidance

Face masks must always be worn by employees during the meeting
Employees should wash hands before and after entering client conference rooms
Maintain proper recommended distancing when possible – 6 feet apart (every third chair)

Guidance per office SF

Standard Offices 10′ x 15′ (150 SF) – no more than 3 people
Small Offices 12′ x 10′ (120 SF) – no more than 2 people
Supervisor Workstation 10′ x 10′ (100 SF) – no more than 1 person

We ask that clients notify Cox Automotive representatives in case of the following so they may reschedule their visit

There was a known confirmed case of COVID-19 onsite in the last 14 days
Any employee at the client’s business is showing any of the following symptoms: cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, or new loss of taste or smell
The location cannot support the number of people meeting with a large enough conference area
The client’s place of business is unable to support Cox Automotive’s general guidance around social distancing

Customer and employee meals

Currently, we are asking that Cox Automotive employees do not meet customers for lunch or dinner. If a meal meeting must occur, employees should not transport customers. Employees are asked to avoid restaurants that do not follow social distancing guidance. If two Cox Automotive employees travel together, employees should wear a face covering and have no more than one person per row of seats in vehicle.

Choose business partners that share your values, commitment to community and vision

At Cox Automotive, we live by our values of being good citizens to the communities we serve and are committed to shaping a better world. From fueling disaster relief efforts with American Red Cross vehicle donations to honoring clients with shared values, we’re all in at Cox Automotive!