Market Insights – Cox Automotive Inc.

Turning the Lessons of COVID-19 into Competitive Advantages 02/18/2021 The COVID-19 pandemic turned 2020 into one of the most difficult years in a century, uprooting lives all over the world. Last March, many people in the U.S. had to quickly adapt to what is now commonly referred to as the “new normal.” The pandemic also significantly altered the U.S. automotive industry, particularly in three ways: 1) THE DIGITIZATION OF RETAIL2) THE RISE OF TOUCHLESS SERVICE3)… Read Article

Digital Retailing Digitization of End-to-End Retailing touchless service Market Insights

As the Car-Buying Process Moves Online, Satisfaction Jumps to an All-Time High 02/01/2021 We all know that 2020 created huge shifts in consumer habits and behaviors – from the way we shop, work, eat and even how our kids learn. Our world has become much more digital and companies have embraced contactless business models almost overnight. Of course, this shift to digital has had a profound impact on the automotive industry. During the Cox Automotive Experience, I presented key… Read Article

Digital Retailing Complete Retail Digitization of End-to-End Retailing Market Insights Commentary & Voices