Finance & Insurance (F&I) | Cox Automotive Inc.

Want to Improve Employee Retention and Satisfaction? Everyday Tools and Technology Can Help 08/07/2018 Happy employees make for successful dealerships. It’s hard to disagree with that statement, right? Everyone wants employees to enjoy their work, be motivated to succeed, and to relish the idea of coming to work every day. But we all know that it’s not so simple. Boosting morale – and maintaining it – is a complex mesh of salary, opportunity, culture, and the day-to-day requirements of work.… Read Article

CRM Fixed Ops DMS F&I Staffing Back Office

Three Questions to Ask About F&I Compliance Technology 12/28/2016 The power of automotive retail technology is, in part, about connecting steps in the buyer’s journey to make the process more efficient. But it also handles other, crucial aspects, such as ensuring compliance with government regulations and providing protection against ID fraud. That’s important, and as such it’s vital to make sure your compliance solution is integrated across your sales and F&I workflow. Keep that in… Read Article

F&I Back Office

Get More Per Vehicle with Maximized Menu Selling 12/15/2016 When sales and showroom traffic cool, dealers usually turn up the temperature on F&I revenue – especially dealer reserve. But that’s changing, thanks to the current regulatory environment, as well as customer expectations around financing. Today, the heat is still on the F&I department, but this time it’s all about flat-rate financing and aftermarket sales. That’s right: menu selling. Things like GAP, warranty and maintenance options… Read Article

F&I Back Office Sales

Digital Retailing Impacts the F&I Office 07/06/2016 By now, most of us are familiar with digital retailing. From the tactics of online shopping and negotiating tools to the strategic way it starts, sustains, and grows sales relationships, digital retailing is an evolution in the way cars are bought and sold, one with roots equally distributed between online and showroom retail workflows. Now those roots are extending into the F&I office. According to a recent post… Read Article

Digital Retailing F&I Sales

2015 Digital F&I Experience Study 09/01/2015 About the study For the Digital F&I Experience Study, a quantitative online consumer survey was conducted in April 2015. In order to qualify for participation in the study, respondents were required to have purchased a vehicle from a dealer within the previous six months. A total of 500 surveys were completed, 400 of which were car buyers that had a traditional F&I experience and 100 that… Read Article

Digital Retailing Research F&I Sales