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3 min read
Want to Improve Employee Retention and Satisfaction? Everyday Tools and Technology Can Help
08/07/2018
Happy employees make for successful dealerships. It’s hard to disagree with that statement, right? Everyone wants employees to enjoy their work, be motivated to succeed, and to relish the idea of coming to work every day. But we all know that it’s not so simple. Boosting morale – and maintaining it – is a complex mesh of salary, opportunity, culture, and the day-to-day requirements of work.…
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CRM
Fixed Ops
DMS
F&I
Staffing
Operations
2 min read
Three Questions to Ask About F&I Compliance Technology
12/28/2016
The power of automotive retail technology is, in part, about connecting steps in the buyer’s journey to make the process more efficient. But it also handles other, crucial aspects, such as ensuring compliance with government regulations and providing protection against ID fraud. That’s important, and as such it’s vital to make sure your compliance solution is integrated across your sales and F&I workflow. Keep that in…
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F&I
Operations
4 min read
Get More Per Vehicle with Maximized Menu Selling
12/15/2016
When sales and showroom traffic cool, dealers usually turn up the temperature on F&I revenue – especially dealer reserve. But that’s changing, thanks to the current regulatory environment, as well as customer expectations around financing. Today, the heat is still on the F&I department, but this time it’s all about flat-rate financing and aftermarket sales. That’s right: menu selling. Things like GAP, warranty and maintenance options…
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F&I
Operations
Sales
2 min read
Digital Retailing Impacts the F&I Office
07/06/2016
By now, most of us are familiar with digital retailing. From the tactics of online shopping and negotiating tools to the strategic way it starts, sustains, and grows sales relationships, digital retailing is an evolution in the way cars are bought and sold, one with roots equally distributed between online and showroom retail workflows. Now those roots are extending into the F&I office. According to a recent post…
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Digital Retailing
F&I
Sales
2 min read
2015 Digital F&I Experience Study
09/01/2015
About the study For the Digital F&I Experience Study, a quantitative online consumer survey was conducted in April 2015. In order to qualify for participation in the study, respondents were required to have purchased a vehicle from a dealer within the previous six months. A total of 500 surveys were completed, 400 of which were car buyers that had a traditional F&I experience and 100 that…
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Digital Retailing
Research
F&I
Sales