Staffing Archives

CRM Strategies to Drive Dealership Success in 2019 12/14/2018 As dealerships face increasing competition amid shrinking margins, a strong CRM strategy should be the cornerstone of every dealership. Most dealerships, though, are still struggling to optimize their system. Many dealerships have invested in a new CRM but aren’t seeing a return on their investment. Some have fallen behind on updating the CRM and haven’t been able to motivate their teams. Others find their sales figures… Read Article

CRM Staffing Operations

Want to Improve Employee Retention and Satisfaction? Everyday Tools and Technology Can Help 08/07/2018 Happy employees make for successful dealerships. It’s hard to disagree with that statement, right? Everyone wants employees to enjoy their work, be motivated to succeed, and to relish the idea of coming to work every day. But we all know that it’s not so simple. Boosting morale – and maintaining it – is a complex mesh of salary, opportunity, culture, and the day-to-day requirements of work.… Read Article

CRM Fixed Ops DMS F&I Staffing Operations

A Way to Increase Profitability That Many Dealerships Overlook 08/06/2018 We all know that margins are shrinking for dealerships and that it’s a trend that is likely to continue. With that in mind, it’s important to look for ways to preserve your dealership’s profits. Where should you start? The smart money’s on employee retention. Let’s take a look at some numbers from the Cox Automotive Dealership Staffing Study to understand why this is so important: The average dealership… Read Article

CRM Staffing Operations

Dealership Staffing 11/06/2017 As dealers face increasing margin compression and operating costs, profitability is being tied up in comprehensive operational inefficiencies. Employee recruitment, retention and development (staffing) is one of the biggest sources of operational opportunity that dealers face today. In this video, Isabelle Helms, Vice President of Research & Market Intelligence at Cox Automotive, talks about the impact staffing has on the future of dealerships. Check out all… Read Article

Research Staffing Operations Market Insights Economy & Trends

Dealership Staffing Study 09/20/2017 More than half of dealership gross profit margin goes to payroll and the impact that your employees can have on your customers and on your culture can be significant. With an average cost of $10K per new hire and an annual turnover rate as high as 67% for sales positions, a dealership with 100 salespeople can lose $670,000 a year… not to mention the knowledge and… Read Article

Research Staffing Operations

Your Profitability Depends on Your People: The More They Learn, the More You’ll Earn. 07/20/2017 That salesperson who just texted you he was quitting just cost you $15,000. That’s the average cost to a dealership to lose an employee.1 Of course, that number could be smaller based on the size of your operation, but even if it’s $5,000, that’s still a lot of money! Turnover costs you in other ways, too: wasted hiring, recruiting and training expenses; inexperienced sales staff; lack of… Read Article

Operations Staffing Operations