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Dealership Service Revenue Hits Record in April with Less Activity, according to Xtime Metrics 05/20/2022 Service revenue increased at U.S. franchised dealerships in April on fewer repair order tickets, according to the latest Cox Automotive analysis of Xtime metrics. The Repair Order Volume Index decreased month over month in April. Meanwhile, the Repair Order Revenue Index increased month over month to the highest level for the index, dating back to January 2018. The monthly Xtime volume and revenue metrics are designed… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Activity and Revenue Increased in March, according to Xtime Metrics 04/22/2022 Both service activity and service revenue increased at U.S. franchised dealerships in March, according to the latest Cox Automotive analysis of Xtime metrics. The Repair Order Volume Index increased month over month in March to its highest level since July 2021. The Repair Order Revenue Index increased month over month to the highest level for the index, dating back to January 2018. The monthly Xtime volume… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Revenue Increases Again in February on Lower Activity, according to Xtime Metrics 03/22/2022 U.S. franchised dealerships continued to earn more service revenue on fewer tickets in February, according to the latest Cox Automotive analysis of Xtime metrics. The Repair Order Revenue Index increased in February for the eighth consecutive month with the revenue per service ticket averaging $501, a record high. The Repair Order Volume Index decreased month over month and remains well below pre-pandemic levels. The monthly Xtime… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Cox Automotive Delivers First Synchronized Marketing, Sales, Service and Operations Solution 02/28/2022 ATLANTA, Feb. 28, 2022 – Cox Automotive today announced its suite of dealer software solutions that connects marketing, sales, service, and operations builds better consumer experience and improves retail bottom line by using robust first-party consumer data insights from the world’s most trusted consumer automotive platforms, Autotrader and Kelley Blue Book. Dealers using Dealer.com, VinSolutions, Xtime and Dealertrack DMS solutions have seen positive impacts to their… Read Article

Sales Operations Service Marketing Press Releases

Dealership Service Activity Decreases in January, Revenue Hits Record, according to Xtime Metrics 02/22/2022 Service centers at U.S. franchised dealerships were less busy in January than in December, according to the latest analysis of Xtime metrics. The Repair Order Volume Index decreased month over month while the Repair Order Revenue Index increased. Repair order volume remains well below pre-pandemic levels, but revenue per repair set another record high. The monthly Xtime volume and revenue metrics are designed to showcase average… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Volume Increases, Revenue Hits New High in December, according to Xtime Metrics 01/20/2022 Service centers at U.S. franchised dealerships were busier in December than in November, according to the latest analysis of Xtime metrics. Both the Repair Order Volume Index and the Repair Order Revenue Index increased in December versus November. Repair order volume remains well below pre-pandemic levels, but revenue per repair set another record high. The monthly Xtime volume and revenue metrics are designed to showcase average… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Revenue Hits Record, Activity Decreases in November, according to Xtime Metrics 12/20/2021 Service centers at U.S. franchised dealerships were less busy in November than in October, according to the latest analysis of Xtime metrics. The Repair Order Volume Index decreased in November while the Repair Order Revenue Index increased slightly in November versus October. Repair order volume remains well below pre-pandemic levels, but revenue per repair set a record high. The monthly Xtime volume and revenue metrics are… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Activity Increases in October, according to Xtime Metrics 11/19/2021 Service centers at U.S. franchised dealerships were generally busier in October than in September, according to the latest analysis of Xtime metrics. Both the Repair Order Volume Index and Repair Order Revenue Index increased in October versus September, although the repair order volume continues to be below pre-pandemic levels. Revenue per repair reached a record high. The monthly Xtime volume and revenue metrics have been created… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Cox Automotive’s Xtime Launches New Metrics To Track Service Department Activity 10/20/2021 In recent months, U.S. auto dealership profitability has soared. In fact, according to the Q3 2021 Cox Automotive Dealership Sentiment Index, franchised dealer profitability has never been higher, driven largely by strong demand and tight inventory of both new and used vehicles. In many cases, new vehicles have been selling at or above manufacturer’s suggested retail price (MSRP). Sales incentives are low as well. Revenue from… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

2021 Cox Automotive Service Industry Study: Parts Shortages, Staffing Concerns Hold Back Dealership Service Departments 10/11/2021 MISSION, Kan., Oct. 11, 2021 – Despite current headwinds and market conditions, dealership service centers remain resilient and continue to be among the most preferred service providers. According to the 2021 Cox Automotive Service Industry Study released today, 34% of consumers prefer dealership service centers, a 1 percentage point increase from 2018, and ahead of general repair shops. And while this is great news for franchise dealers, there… Read Article

Service Fixed Ops Press Releases