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Cox Automotive’s Xtime Launches New Metrics To Track Service Department Activity 10/20/2021 In recent months, U.S. auto dealership profitability has soared. In fact, according to the Q3 2021 Cox Automotive Dealership Sentiment Index, franchised dealer profitability has never been higher, driven largely by strong demand and tight inventory of both new and used vehicles. In many cases, new vehicles have been selling at or above manufacturer’s suggested retail price (MSRP). Sales incentives are low as well. Revenue from… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

2021 Cox Automotive Service Industry Study: Parts Shortages, Staffing Concerns Hold Back Dealership Service Departments 10/11/2021 MISSION, Kan., Oct. 11, 2021 – Despite current headwinds and market conditions, dealership service centers remain resilient and continue to be among the most preferred service providers. According to the 2021 Cox Automotive Service Industry Study released today, 34% of consumers prefer dealership service centers, a 1 percentage point increase from 2018, and ahead of general repair shops. And while this is great news for franchise dealers, there… Read Article

Service Fixed Ops Press Releases

PODCAST: More Insights into 2021 Cox Automotive Dealership Staffing Study 06/25/2021 Auto Remarketing Podcast, June 25, 2021 – Nick Zulovich, senior editor, Auto Fin Journal, SubPrime Auto Finance News and BHPH Report, went straight to the orchestrator of the 2021 Cox Automotive Dealership Staffing Study for this episode of the Auto Remarketing Podcast. Cox Automotive senior industry intelligence manager Angela Drake shared additional insight about the study, which was initially distributed on Monday. Listen to Podcast. Read Article

Service Fixed Ops Dealership Staffing Study News Coverage

Help Wanted: U.S. Automobile Dealers Struggle to Hire Employees While Business Booms 06/21/2021 ATLANTA, June 21, 2021 – The U.S. economy is showing signs of returning to pre-pandemic levels, and the auto business is booming. Like many industries, U.S. automotive retail is struggling to find enough employees for dealerships to be fully staffed, much less meet their 2021 growth goals. In the 2021 Cox Automotive Dealership Staffing Study published today, 72% of franchised auto dealers surveyed say that finding and… Read Article

Service Staffing Dealership Staffing Study Press Releases

New Study Offers Blueprint for Dealership Fixed Ops Staffing Success 08/19/2019 Automotive News, Aug. 19, 2019 -- The shortage of talented auto service technicians is acute and growing. The turnover of service advisers at new-vehicle dealerships has come to resemble a revolving door. Workers younger than baby boomers aren't especially interested in dealership jobs, including those in the service department, parts desk and body shop. Even as franchised dealerships must rely on service revenue for an ever-greater share… Read Article

Service Fixed Ops News Coverage

Xtime Shows Dealers the ‘Fast Lane’ to Service Profits in New Book 03/22/2018 Xtime’s “Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential” by Jim Roche to Debut at NADA 2018 on March 22, available on Xtime.com REDWOOD CITY, Calif. (March 22, 2018) – Record-breaking U.S. car sales may have stalled out, but does that mean the brakes are on for a dealership’s profitable growth? Not a chance, shares Jim Roche, Xtime’s senior vice president of marketing and… Read Article

Service Press Releases

Xtime: Mobile Appointments Up 56% in 2017 02/20/2018 Retention solutions provider Xtime has released its proprietary statistics of dealership mobile activity for 2017. Analysts found that, in 2017, mobile service appointments increased by 56% and desktop appointments increased by 5%. Nearly one-quarter (22%) of online service appointments were made after hours, making this a critical feature for dealers, according to Jim Roche, Xtime’s vice president of marketing and managed services. “The takeaway here for… Read Article

Service News Coverage

Keep your customers: Give them the experience they want 02/19/2018 This essay is excerpted from Jim Roche's new book, Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential. Jim Roche is senior vice president of marketing and managed services at Xtime, a Cox Automotive company. If you ask car owners across America, they will tell you the benefits of vehicle ownership, such as the positive impact it has on their lifestyles. Now, ask… Read Article

Service Fixed Ops News Coverage