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4 min read
Xtime Shows Dealers the ‘Fast Lane’ to Service Profits in New Book
03/22/2018
Xtime’s “Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential” by Jim Roche to Debut at NADA 2018 on March 22, available on Xtime.com REDWOOD CITY, Calif. (March 22, 2018) – Record-breaking U.S. car sales may have stalled out, but does that mean the brakes are on for a dealership’s profitable growth? Not a chance, shares Jim Roche, Xtime’s senior vice president of marketing and…
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Service
Press Releases
4 min read
Xtime: Mobile Appointments Up 56% in 2017
02/20/2018
Retention solutions provider Xtime has released its proprietary statistics of dealership mobile activity for 2017. Analysts found that, in 2017, mobile service appointments increased by 56% and desktop appointments increased by 5%. Nearly one-quarter (22%) of online service appointments were made after hours, making this a critical feature for dealers, according to Jim Roche, Xtime’s vice president of marketing and managed services. “The takeaway here for…
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Service
News Coverage
5 min read
Keep your customers: Give them the experience they want
02/19/2018
This essay is excerpted from Jim Roche's new book, Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential. Jim Roche is senior vice president of marketing and managed services at Xtime, a Cox Automotive company. If you ask car owners across America, they will tell you the benefits of vehicle ownership, such as the positive impact it has on their lifestyles. Now, ask…
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Service
Fixed Ops
News Coverage