Service-Related Articles, Insights & Research | Cox Automotive Inc.

Xtime Shows Dealers the ‘Fast Lane’ to Service Profits in New Book 03/22/2018 Xtime’s “Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential” by Jim Roche to Debut at NADA 2018 on March 22, available on Xtime.com REDWOOD CITY, Calif. (March 22, 2018) – Record-breaking U.S. car sales may have stalled out, but does that mean the brakes are on for a dealership’s profitable growth? Not a chance, shares Jim Roche, Xtime’s senior vice president of marketing and… Read Article

Service Press Releases

Xtime: Mobile Appointments Up 56% in 2017 02/20/2018 Retention solutions provider Xtime has released its proprietary statistics of dealership mobile activity for 2017. Analysts found that, in 2017, mobile service appointments increased by 56% and desktop appointments increased by 5%. Nearly one-quarter (22%) of online service appointments were made after hours, making this a critical feature for dealers, according to Jim Roche, Xtime’s vice president of marketing and managed services. “The takeaway here for… Read Article

Service News Coverage

Keep your customers: Give them the experience they want 02/19/2018 This essay is excerpted from Jim Roche's new book, Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential. Jim Roche is senior vice president of marketing and managed services at Xtime, a Cox Automotive company. If you ask car owners across America, they will tell you the benefits of vehicle ownership, such as the positive impact it has on their lifestyles. Now, ask… Read Article

Service Fixed Ops News Coverage