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Dealership Service Revenue Increases While Ticket Volume Reflects Typical February Decline, According to Xtime Metrics 03/21/2024 According to a recent analysis of Xtime metrics by Cox Automotive, service activity at franchised dealerships in the U.S. decreased in February compared to January, while revenue increased slightly. In a historically challenging month for service departments, both the Repair Order Volume Index and the Repair Order Revenue Index improved year over year. The monthly Xtime volume and revenue metrics are designed to showcase average service… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume and Revenue Increase in January, According to Xtime Metrics 02/20/2024 According to a recent analysis of Xtime metrics by Cox Automotive, service activity at franchised dealerships in the U.S. increased in January compared to December. The Repair Order Volume Index fell compared to January 2023, while the Repair Order Revenue Index remained higher year over year. The monthly Xtime volume and revenue metrics are designed to showcase average service department performance over time, with the information… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume and Revenue Down in December, According to Xtime Metrics 01/22/2024 According to a recent analysis of Xtime metrics by Cox Automotive, service activity at franchised dealerships in the U.S. decreased in December, following a rise in November. The Repair Order Volume Index fell compared to December 2022, while the Repair Order Revenue Index remained higher year over year. “The December numbers are aligned with expectations for a big holiday month, but dealers have an opportunity to… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume and Revenue Down in November, According to Xtime Metrics 12/21/2023 According to a recent analysis of Xtime metrics by Cox Automotive, service activity at franchised dealerships in the U.S. decreased in November, following a rise in October. The Repair Order Volume Index fell compared to November 2022, while the Repair Order Revenue Index remained higher year over year. “At the end of the day, this change mostly reflects seasonality, but there are also signs that dealers… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops as Costs and Visit Frequency Increase 12/05/2023 ATLANTA, Dec. 5, 2023 – New research released by Cox Automotive today on the U.S. vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. In the latest report – Under the Hood: Opportunities and Challenges in the Service Industry – franchised dealerships are shown to retain their position as the industry’s top service provider but have lost ground to service… Read Article

Service Service Industry Study Press Releases

Dealership Service Ticket Volume and Revenue Increase in October, According to Xtime Metrics 11/20/2023 According to a recent analysis by Cox Automotive of Xtime metrics, service activity at franchised dealerships in the U.S. increased in October, following a dip in September. The Repair Order Volume Index decreased compared to the previous year, the Repair Order Revenue Index remained higher than in October 2022. “The October service metrics from Xtime show no effects of the UAW strike,” said Skyler Chadwick, director… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume and Revenue Retreat in September, According to Xtime Metrics 10/20/2023 According to a recent analysis by Cox Automotive of Xtime metrics, service activity at franchised dealerships in the U.S. declined month over month in September to 82.5, falling 10.5% from August and to the lowest level since April 2023. The Repair Order Volume Index was also lower year over year in September, down 4.3% from September 2022. “With the UAW strike against parts and distribution warehouses… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume and Revenue Bounce Back in August, According to Xtime Metrics 09/20/2023 According to a recent analysis by Cox Automotive of Xtime metrics, service activity at franchised dealerships in the U.S. rebounded in August following a drop in July. After three months of consecutive declines, service revenue increased. Although the Repair Order Volume Index decreased compared to the previous year, the Repair Order Revenue Index remains higher than in August 2022. “If you had any doubts that summer… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume and Revenue Decreased in July, according to Xtime Metrics 08/21/2023 A recent analysis by Cox Automotive of Xtime metrics revealed that service activity at franchised dealerships in the U.S. decreased notably in July compared to the previous month. Service revenue declined slightly for the third consecutive month after reaching record highs in March and April. The Repair Order Volume Index decreased compared to the previous year, while the Repair Order Revenue Index increased compared to July… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point

Dealership Service Ticket Volume Increases Again in June While Revenue Edges Down, according to Xtime Metrics 07/20/2023 A recent analysis by Cox Automotive of Xtime metrics revealed that service activity increased again at franchised dealerships in the U.S. in June compared to the previous month. Meanwhile, service revenue decreased just slightly for the second month, off its previous record highs set in the spring. The Repair Order Volume Index is down year over year while the Repair Order Revenue Index remains up year… Read Article

Operations Service Fixed Ops Xtime Market Insights Data Point